Heir Audio - The Appreciation Thread - Page 296

Listening to the Tzar 350 from my DX100 right now... Such amazing clarity! 

Now I can't wait to receive mine 

 

There is that waiting-for-new-gear-time again....

Coudnt bring my self to spend $180 on the rush order ._. Im cheap. But anyway, i dont mind waiting. I have exams coming up and i DO NOT want to be distracted.... :(

Man... Some days I just wish PayPal would hurry up and implode under the weight of it's own incompetence.

On a related note, Heir Audio continues to set a gold standard for customer service every time I have dealings with them. You'd think the way they do things would be the norm for any company, but it's not. Some companies simply don't care about you, they just want your money. I have never, ever felt like that when dealing with Heir Audio.

The thing is, I hesitate to call it customer service because, as far as I can tell, they're like this with everyone. It doesn't matter if you're a customer or not so calling it "customer" service is a bit misleading. Maybe it would be better to call it professional courtesy, business ethic or some other nebulous term that fails to hit the mark. Simply put, they're good people who are helpful, courteous and understanding whenever I interact with them.

If their headphones were just average, or even slightly below average, I'd still buy them over the competition because they're the kind of people I want to deal with. It just so happens they make some of the best sounding and most beautiful headphones you can buy at any price.

So everyone's a winner.

Except PayPal.

Because they suck.

For the record.

I agree Heir is the king of service and attitude.

The thing that impresses me most about their customer service is that they do it every single time. Even here on Head-Fi, the home of pedantic whiners that obsess over gear (like... me.) and graphs I am yet to see the first unhappy Heir customer.

Just for the record: My second set of impressions has now safely arrived at Heir audio.

It took DHL just 41 hours with every little step tracked, instead of 42 days for Royal Mail / China Post.

 

So for anyone sending stuff to China from the U.K. (or probably rest of Europe too), I can highly recommend DHL.

...and via Parcel Force it doesnt arrive on the guaranteed date!

 

Unfortunately, all the time I didn't need the receipt I knew where it was...now I am trying to claim compensation for late delivery...I cant find my receipt 

My order is ready to ship :)

 

 

 

They are exactly how I imagined and hoped for.....

 

Congrats, those look amazing!

My 3.ai are being delivered today. Been waiting for the ups guy impatiently!

WOW! Those are absolutely stunning!

Dgcrane they look amazing!

I also agree with the great service from Heir!

 

 

Thanks, I cant stop staring at the photos :D

 

Darren

I wouldn't stop staring either! What date did your impressions reach the labs, if you don't mind me asking? I am just getting to the 3 week mark so I am expecting my proofs sometime in the next couple weeks. (3-5 week build time) 

The anticipation is killing me! 

But the good kind of killing, I guess