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IE8 broken

post #1 of 5
12/8/11 at 4:43am
Thread Starter 

So I purchased some IE8s from Amazon a couple months back, and to be honest I have always suspected them of being fake because of the way they sound - very muffled when they came and it hasn't improved much - but there are zero visible indicators of them being fake.

 

They look and feel like they should, however in the past couple of days I have noticed the volume getting a lot lower, especially on the left ear (but on the right as well), and they have started to sound as if my fit is bad - even though it isn't.

 

Is there any way that I can confirm that they are indeed faulty, or even fake, and have them replaced? I mean this is a premium product that I payed full price for through an official Sennheiser reseller (Amazon themselves, NOT some 3rd party company through Amazon).

 

I deeply appreciate any and all help with this matter. If it turns out I'm screwed... Well I guess it's time for SM3s.

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post #2 of 5
12/8/11 at 5:37am

Pretty sure they have a 2 year warranty so it shouldn't be an issue getting them replaced since it was purchased through an authorized dealer.

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post #3 of 5
12/8/11 at 5:51am
Thread Starter 
Quote:
Originally Posted by -y0- View Post

Pretty sure they have a 2 year warranty so it shouldn't be an issue getting them replaced since it was purchased through an authorized dealer.



Yes, I just got off the phone with Sennheiser and apparently Amazon is responsible for the 2 year warranty.

 

Does anyone have experience with replacing broken products after the 30-day return period is over? Will they just replace them or will I have to wait forever for them to do all sorts of tests?

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post #4 of 5
12/8/11 at 5:59am
Quote:
Originally Posted by lalman View Post



Yes, I just got off the phone with Sennheiser and apparently Amazon is responsible for the 2 year warranty.

 

Does anyone have experience with replacing broken products after the 30-day return period is over? Will they just replace them or will I have to wait forever for them to do all sorts of tests?


Just chat/talk with one of their reps, they should send you out a new one and get you a return label. Amazon has great customer service.

 

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post #5 of 5
1/13/12 at 5:48am

Hi, guys. I bought IE8 from a friend. It is totally new. Now I only have all of things except the invoice. Can I repair it if it has some problems? Free or not?

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