Originally Posted by lilkoolaidman
You know I'm sure there are some workers who do know what they're talking about but the ones who don't ruins it and sets up the stereotype. Same story with geek squad. If the 'geniuses' are really as bad as people say they are, then thankfully, I haven't had to deal with one... yet.
Here's the thing. My Macbook Pro had died on the weekend. It wouldn't get past a black screen, wouldn't even boot up in safe mode.
So I take it to the Apple store first thing Monday morning (I'm on leave so I have the time). When I get there the staff are flitting around with their iPads looking busy.
Those not engaged with punters are doing their best not to make any eye contact less they have to do something, or they're on some kind of power trip, like staff in some hipster bar who get more kicks from ignoring you than working.
When I finally find someone to talk to me, I request to book it in to be repaired.
"I'm sorry, you will had to see a Genius first."
"I know it's broken, I just want it repaired." I say
"I'm sorry" the blue shirt says "The earliest booking is tomorrow morning."
I return the next day. I'm greeted by a fresh faced blue-shirt clutching an iPad like they're the commandments themselves. "Good morning" I say and make my way to the desk at the back.
I perch myself on a stool and wait quietly... (you have to let them come to you, it's the only way to catch one.)
"Can I help you?"
"Yes, I've come to bring my laptop in for repair, I have a booking."
"Did you check in at the front?"
"Check in? I have a booking."
"I'm sorry, you have to check in first."
I give this blue-shirt my best withering gaze, but I have met my match and I'm suffering web-withdrawal, 72hrs and counting, so I go back to the front and check in. When I return to the back the blue shirt that told me to check in has now disappeared to the front.
I sit another ten minutes before being graced by a genius. I explain the problem and he proceeds to do the usual. He presses the Command, Option, P, and R keys all at the same.
"You're trying to reset the PRAM" I say.
He looks at me at continues his diagnostic. At the end he announces that my mother-board will need to be replaced and I'll have to book it in to be repaired.
Deja-Vu I think.
He suggests that I just buy a new Macbook Pro. I know that a same spec Pro will cost £2600 ($4100+)
"Let's try and fix it" I say...
Edited by MrQ - 3/30/12 at 12:15pm