New Posts  All Forums:Forum Nav:

QQ v3.0 - Page 44

Poll Results: QQ

Poll expired: Dec 12, 2011 This is a multiple choice poll
  • 47% (11)
    QQ
  • 52% (12)
    QQ
23 Total Votes  
post #646 of 780
Quote:
Originally Posted by MrQ View Post


I'm thinking of getting some 'Apple' blue t-shirts with slogans such as...

 

I'm ignoring you

 

I know nothing

 

Buy something and leave

 

You know I'm sure there are some workers who do know what they're talking about but the ones who don't ruins it and sets up the stereotype. Same story with geek squad. If the 'geniuses' are really as bad as people say they are, then thankfully, I haven't had to deal with one... yet.
 

 

post #647 of 780
Quote:
Originally Posted by lilkoolaidman View Post

You know I'm sure there are some workers who do know what they're talking about but the ones who don't ruins it and sets up the stereotype. Same story with geek squad. If the 'geniuses' are really as bad as people say they are, then thankfully, I haven't had to deal with one... yet.
 

 


Most Geek Squad guys know more than most genii. From my experience.
post #648 of 780


 

Quote:
Originally Posted by lilkoolaidman View Post

You know I'm sure there are some workers who do know what they're talking about but the ones who don't ruins it and sets up the stereotype. Same story with geek squad. If the 'geniuses' are really as bad as people say they are, then thankfully, I haven't had to deal with one... yet.

 

Here's the thing. My Macbook Pro had died on the weekend. It wouldn't get past a black screen, wouldn't even boot up in safe mode.

 

So I take it to the Apple store first thing Monday morning  (I'm on leave so I have the time). When I get there the staff are flitting around with their iPads looking busy.

Those not engaged with punters are doing their best not to make any eye contact less they have to do something, or they're on some kind of power trip, like staff in some hipster bar who get more kicks from ignoring you than working.

 

When I finally find someone to talk to me, I request to book it in to be repaired.

"I'm sorry, you will had to see a Genius first."

"I know it's broken, I just want it repaired." I say

"I'm sorry" the blue shirt says "The earliest booking is tomorrow morning."

 

I return the next day. I'm greeted by a fresh faced blue-shirt clutching an iPad like they're the commandments themselves. "Good morning" I say and make my way to the desk at the back.

 

I perch myself on a stool and wait quietly... (you have to let them come to you, it's the only way to catch one.)

 

"Can I help you?"

"Yes, I've come to bring my laptop in for repair, I have a booking."

"Did you check in at the front?"

"Check in? I have a booking."

"I'm sorry, you have to check in first."

 

I give this blue-shirt my best withering gaze, but I have met my match and I'm suffering web-withdrawal, 72hrs and counting, so I go back to the front and check in. When I return to the back the blue shirt that told me to check in has now disappeared to the front.

 

I sit another ten minutes before being graced by a genius. I explain the problem and he proceeds to do the usual. He presses the Command, Option, P, and R keys all at the same. 

"You're trying to reset the PRAM" I say.

He looks at me at continues his diagnostic. At the end he announces that my mother-board will need to be replaced and I'll have to book it in to be repaired.

Deja-Vu I think.

 He suggests that I just buy a new Macbook Pro. I know that a same spec Pro will cost £2600 ($4100+)

 

"Let's try and fix it" I say...

 

 


Edited by MrQ - 3/30/12 at 12:15pm
post #649 of 780

I would be very mad  and demand to speak to a manager or something. Of course, I say that, but I would probably be my mild-mannered self and just go with the flow. But really, how do you claim that you have the best support and customer service and run people in a loop all the time? Yes, I prefer macs, but they should be happy that I paid the premium just to own the stupid thing, and therefore I expect to be treated like a god when requesting a simple repair. I neither support or hate Apple but sometimes... mad.gif

post #650 of 780
Quote:
Originally Posted by lilkoolaidman View Post

I would be very mad  and demand to speak to a manager or something. Of course, I say that, but I would probably be my mild-mannered self and just go with the flow. But really, how do you claim that you have the best support and customer service and run people in a loop all the time? Yes, I prefer macs, but they should be happy that I paid the premium just to own the stupid thing, and therefore I expect to be treated like a god when requesting a simple repair. I neither support or hate Apple but sometimes... mad.gif



Alienware has pretty nice service.  They even ship you a packaging box and schedule a FedEx pick-up when sending your unit back in for service.  Turn-around time between shipping out and receiving back takes less than a week.biggrin.gif

post #651 of 780

Sleep at 4AM, wake up at 10AM.

 

Decided to go to bed early last night.

 

Went to bed at 9PM, still wake up at 10AM.

 

QQ.

post #652 of 780
Quote:
Originally Posted by Parall3l View Post

QQ: The school's internet filter did something to my laptop and I'm having trouble loading 4chan.

 



And the problem is?

post #653 of 780
Quote:
Originally Posted by Saintly View Post



Alienware has pretty nice service.  They even ship you a packaging box and schedule a FedEx pick-up when sending your unit back in for service.  Turn-around time between shipping out and receiving back takes less than a week.biggrin.gif



If I wanted a gaming PC, I would probably just build one TBH, but I feel that if you have a physical store like the Apple store, a customer should be able to walk in, give them their broken product, and come back to receive it and pay for repairs. I think Geek Squad is this way, but I'm not sure since I've never dealt with them.

post #654 of 780
Quote:
Originally Posted by lilkoolaidman View Post



If I wanted a gaming PC, I would probably just build one TBH, but I feel that if you have a physical store like the Apple store, a customer should be able to walk in, give them their broken product, and come back to receive it and pay for repairs. I think Geek Squad is this way, but I'm not sure since I've never dealt with them.


Places like BestBuy and OfficeMax do all the repairs and send offs for you as long as you get their coverage.
post #655 of 780
Quote:
Originally Posted by MorbidToaster View Post


Places like BestBuy and OfficeMax do all the repairs and send offs for you as long as you get their coverage.


I suppose that's the same as Apple Care.

post #656 of 780
The.******* GWTDT CE set got pushed again to April 27th. This is absurd.
post #657 of 780

 

Quote:
Originally Posted by Parall3l View Post

QQ: The school's internet filter did something to my laptop and I'm having trouble loading 4chan.
 

 

Why do you need to be on 4chan at school?

post #658 of 780
Quote:
Originally Posted by ImperialX View Post

 

 

Why do you need to be on 4chan at school?



Why aren't you on 4chan at school?

post #659 of 780
Quote:
Originally Posted by ImperialX View Post

 

Quote:
Originally Posted by Parall3l View Post

QQ: The school's internet filter did something to my laptop and I'm having trouble loading 4chan.
 

 

Why do you need to be on 4chan at school?


Do you have anything better to do?

 

post #660 of 780
Quote:
Originally Posted by 50an6xy06r6n View Post


Do you have anything better to do?

 



I think learning might be up there rolleyes.gif

New Posts  All Forums:Forum Nav:
  Return Home