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From: seanc85@hotmail.com
To: csanborn@whiplashaudio.com; requests@whiplashaudio.com
Subject: RE: Contact Form
Date: Tue, 8 Nov 2011 15:31:59 -0500

Hey......

Still haven't got the cable yet.

What is going on here? I have waited like 9 months for my cable to be fixed. I can't bear it any more.
 
I'm pretty sure you guys lost my cable and are stalling a time. Now I don't want the cable!!!!!
 
don't want any discount or offer from your company.
 
Please refund what I paid for the cable.  Your company's after service is horrible...

Thanks,
Hyunsuk Chung
 

Date: Wed, 6 Jul 2011 01:28:44 -0400
Subject: Re: Contact Form
From: csanborn@whiplashaudio.com
To: seanc85@hotmail.com

Umm I thought it shipped. I will take care of it…
 
SORRY!
 
For your inconvenience, I can offer you 50% of on any new Whiplash Audio cable….
 
 
Thank You,
Craig Sanborn 
President/Owner
Whiplash Audio Inc.
401 Penbrooke Dr
Bldg #2 Suite D
Penfield, NY 14526
 
Legal Notice: This email is for the intended recipient and contains confidential information which may not be otherwise used or disseminated without permission.
If you are not the intended recipient, please immediately delete this message and let us know. We apologize for the inconvenience and thank you for your cooperation.
 
 
From: ChungHyunsuk <seanc85@hotmail.com>
Date: Tue, 5 Jul 2011 16:47:23 -0400
To: Craig Sanborn <csanborn@whiplashaudio.com>
Subject: RE: Contact Form
 
haven't got my twag cable yet.  I am really dissapointed at your service, it has been few months since I requested for the fix.
 
Regards,
Hyunsuk
 

> Subject: Re: Contact Form
> From: seanc85@hotmail.com
> Date: Tue, 14 Jun 2011 12:02:21 -0400
> To: csanborn@whiplashaudio.com
>
> Thanks For the reply and changing the connector to oyaide right angle one.
>
> Hyunsuk Chung
>
> 2011-06-14 11:52 "Craig Sanborn" <csanborn@whiplashaudio.com> 작성:
>
> > Hey!
> >
> > We will get this fixed and for no extra charge, change the connector.
> >
> > Sorry for the delay!! We will get this out asap.
> >
> >
> > Thank You,
> > Craig Sanborn
> > President/Owner
> > Whiplash Audio Inc.
> > 401 Penbrooke Dr
> > Bldg #2 Suite D
> > Penfield, NY 14526
> > csanborn@whiplashaudio.com
> >
> >
> >
> >
> >
> >
> >
> >
> > On 6/13/11 4:57 PM, "Custom 2" <custom2@example.com> wrote:
> >
> >> Name: Hyunsuk Chung
> >>
> >> E-mail: seanc85@hotmail.com
> >>
> >> Telephone: 1-647-262-2461
> >>
> >>
> >>
> >> Comment: Hi,
> >>
> >>
> >>
> >> I have sent my cable few months ago for my cable to be fixed, but haven't
> >> heard anything from you.
> >>
> >>
> >>
> >> As I requested, I would like change the connector type from Oyaide
> >> Straight 3.5MM to Oyaide Right Angle 3.5MM if possible.
> >>
> >>
> >>
> >> I would like to know the warranty procedure as it has been so long time
> >> since I requested the fix for my cable.
> >>
> >>
> >>
> >> Thanks,
> >>
> >> Hyunsuk Chung
> >>
> >>
> >>
> >> 240 Wellesley St. E, APT 2811,
> >>
> >> Toronto, ON
> >>
> >> Canada
> >>
> >> M4X 1G5
> >>
> >>
> >>
> >>> Date: Mon, 21 Mar 2011 10:46:54 -0400
> >>
> >>> Subject: Re: Contact Form
> >>
> >>> From: csanborn@whiplashaudio.com
> >>
> >>> To: seanc85@hotmail.com
> >>
> >>>
> >>
> >>> Hey!
> >>
> >>>
> >>
> >>> Sorry for your troubles.
> >>
> >>>
> >>
> >>> Can you please send the cable to the address that is in my signature.
> >>
> >>>
> >>
> >>> Because of your inconvenience, I can offer you 50% off on any new
> >>> Whiplash
> >>
> >>> Audio cable!!
> >>
> >>> You may need an iPod cable or a good mini - mini.
> >>
> >>>
> >>
> >>>
> >>
> >>> Thank You,
> >>
> >>> Craig Sanborn SMB
> >>
> >>> President/Owner
> >>
> >>> Whiplash Audio Inc.
> >>
> >>> 401 Penbrooke Dr
> >>
> >>> Bldg #2 Suite D
> >>
> >>> Penfield, NY 14526
> >>
> >>> csanborn@whiplashaudio.com
> >>
> >>>
> >>
> >>>
> >>
> >>>
> >>
> >>>
> >>
> >>>
> >>
> >>>
> >>
> >>>
> >>
> >>>
> >>
> >>> On 3/21/11 8:50 AM, "Custom 2" <custom2@example.com> wrote:
> >>
> >>>
> >>
> >>>> Name: Hyunsuk Chung
> >>
> >>>>
> >>
> >>>> E-mail: seanc85@hotmail.com
> >>
> >>>>
> >>
> >>>> Telephone:
> >>
> >>>>
> >>
> >>>>
> >>
> >>>>
> >>
> >>>> Comment: Hi,
> >>
> >>>>
> >>
> >>>>
> >>
> >>>>
> >>
> >>>> I have bought whiplash elite twag JHA OM replacement cable. One side of
> >>
> >>>> IEM does not work frequently, so I need to spin the connector. This
> >>
> >>>> problem does occur always, but it really annoys. Please let me know how
> >>
> >>>> I can get this fixed.
> >>
> >>>>
> >>
> >>>>
> >>
> >>>>
> >>
> >>>> Thanks,
> >>
> >>>>
> >>
> >>>> Hyunsuk Chung
> >>
> >>>
> >>