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Help with warranty please --- GD AudioBase - Page 2

post #16 of 27
11/27/11 at 12:47pm
Quote:
Originally Posted by swbf2cheater View Post

Ya, two different guys but I am still sour over Musicacoustics' Dimitri overcharging me for my Colorfly CK4...

 

Would you say it's a bad idea for me to buy from musica acoustics??

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post #17 of 27
11/27/11 at 12:59pm

Not at all, its a very good place to buy from.  

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post #18 of 27
11/27/11 at 1:18pm

Okay then. Thank you. I appreciate your input. :) I can't wait to get the Fischer 003. I'm so tired of the sound signature of my Pro 900. Don't get me wrong. It's a good headphone. Listening to any form of electronic music is quite the experience with the Pro 900. I find the bass definition to be very clean. But I am really getting into progressive metal and classical music as of late and a flat frequency response would be most appropriate for each.

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post #19 of 27
11/29/11 at 12:56am

Hi. I just subscribed to the site to share with you the almost same experience.

I had Eterna V1 earphones from gd-audiobase.

After 6-7 month left channel stoped functioning.

I sent an email to Dimitri and he replied! with return address.

So after a while I sent it to him.

It is more then a month since then (7 or 8 emails later with no reaction from him).

I even treatend him in one of the last emails that I will post here and on some russian forums (they are very popular in russia)

No reaction till now...

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post #20 of 27
11/29/11 at 2:26am
Quote:
Originally Posted by swbf2cheater View Post

Ya, two different guys but I am still sour over Musicacoustics' Dimitri overcharging me for my Colorfly CK4... 



How much did you pay for CK4?

I personally have been Musica's customer for few years now, ordering e-Q7 and legendary Radius DDM from him. Prices have always been more then fare, taking into consideration he

follows up with proper customer service support unlike other "........"":

not long time ago received from Musica Radius  DDM with already expired warranty (just payed a small fee to get brand new unit back. who else can match up to Musica's service support, L3000.gif speak up now..

 

 

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post #21 of 27
12/24/11 at 3:20am

Just an update.

After threatening that I post here and on russians forums Dimitry replied and said he recieved my phones.

then I replied and ... well here it is :

 

go4it

 

Dec 22 (2 days ago)

to Dmitry

 

ITs been 3 WEEKS!! since I asked you to send me the new eternas.

STILL NO ANSWER!

This is going to be puplished in http://www.head-fi.org/ and http://doctorhead.ru/forum/ starting tomorrow evening!

 

 

2011/12/20 go4it

 

Cant you just answer your emails?

 

 

2011/12/15 go4it

 

Did you send the phones?

 


2011/12/12 go4it


Hello?

 


2011/12/9 go4it

 

Hi.

Did you send the eterna phones?

Thanks.

 

 

2011/12/1 go4it

 

I decided not to purchase the AS-feeling for now.

So please just send me the eterna v1.

Thank you.

 

 

2011/12/1 go4it

Hi.

Please switch On cookies in your browser.

Thanks!


30 ноября 2011 г. 21:43 пользователь go4it написал:

 


Ok I solved the coupon problem but in the checkout It says: Choose other shipping method. But there is no other shipping method so...

 

 

2011/11/30 go4it

 

Hello.

I tried to order the AS-feeling.

I have a coupon that I never used for 5% discount. It is not working.

The coupon is : ************

What am I doing wrong?

 

 

2011/11/30 go4it


OK. I will do that.

 


2011/11/30 Dmitry Glovatsky <gd.audiobase@gmail.com>

Hi.

Your faulty Eterna v.1 arrived, yes we can combine shipping.

You can just order AS-Feeling through your account and note in the comment field to your order that you want that your order will be shipped together with Eterna.

Thanks!


27 ноября 2011 г. 21:03 пользователь go4it написал:

 


This is not acceptable!
I will publish this case in http://www.head-fi.org/ forums and in russian ear phones forums. Please communicate ASAP.

 

 

On Mon, Nov 21, 2011 at 8:17 PM, go4it wrote:


What is going on? Why are you not answering my emails?

 


On Sat, Nov 19, 2011 at 11:18 AM, go4it wrote:


No response?

 


On Wed, Nov 16, 2011 at 7:37 PM, go4it wrote:

 

 

Can you confirm getting the package please?

 

 

 

On Sat, Nov 12, 2011 at 10:48 PM, go4it wrote:

 

Hello.

Did you get the package?

Thanks.

 

 

On Sun, Nov 6, 2011 at 7:44 PM, go4it wrote:

 

Hi.

I sent the faulty Eterna V1 earphones.

Tracking number is :RR743840845IL

Would it be posible for you to send the new earphones with the Sunrise Audio AS-Feeling earbuds .

How could I pay you , and could you combine the shipment for both?

Thanks.


Edited by go4it - 12/24/11 at 9:39am
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post #22 of 27
1/25/12 at 10:51am

Ok. Just another update.

My new eternas have finally arrived!

It took "only" 3 month. But hey he did not abandon me so that is something positive.

 

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post #23 of 27
1/25/12 at 9:56pm
Thread Starter 

go4it you're lucky

 

My defected DBA-02 package never reach Dmitry in the first place.  The Russian postman tried to reach the address provided by Dmitry and noone answered the doorbell.  I spent $200+HKD(about 20euro) for priority express mail to Russia, notified him in time and asked for this contact phone number, but he never replied.  Guess what?  The package is back to my home today and spent a chilling Xmas+new year trip to Russia.  WONDERFUL!

 

It's just VERY FUSTRATING to deal with such an irresponsible seller.  I mean, you really have to PUSH him until he respond once.  And when it mattered(need his phone number for delivery), he chose to ignore the message.

 

I will escalate the matter and also contact Fischer Audio about this.  Boy, how much time I spent on this already?  For those of you who have a choice, please buy wisely!

 

 

Message Archive:

 

Jan 5th: "Hi Dimitry, Wish you a happy new year of 2012!  The DBA-02 still has not reach the destination.  Please provide your contact phone number so the delivery person can call you.  Also please check the item number and see if you can find it.  I hope the headset will reach you soon.  Thanks and please reply, Alfred from Hong Kong"

 

 
Dec 22nd: "Hi Dimitry,  Did you contact your local post office about this?  May I have your contact phone number for the parcel's delivery contact? Thanks,  Alfred"

 

His last reply on Dec 10th:

"Hi.

ok.
Thanks!
 

(Dec 9th)9 декабря 2011 г. 18:09 пользователь Alfred Fung написал:
Hi Dmitry,
 
I mailed to the defect DBA-02 to you by Hong Kong Express Post, but the current status is "unsuccessful delivery".
 
You can check the item by going to this website: http://app3.hongkongpost.com/CGI/mt/enquiry.jsp

Then fill in the item number: EA070141190HK
 
Please contact your local postal office to see what's wrong with the delivery, thank you very much for your help.
 
Best regards,
Alfred Fung from Hong Kong"

 

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post #24 of 27
1/25/12 at 9:58pm
Thread Starter 

 

Outward Speedpost

Print friendly version Print friendly version

Item Number: EA070141190HK

Posting Date Posting Time Drop-off Point
28-Nov-2011 13:36 Shek Lei Post Office

Date # Location Delivery Status
28-Nov-2011 Hong Kong Item posted.
28-Nov-2011 Hong Kong In transit.
28-Nov-2011 Hong Kong The item arrived at processing centre.
28-Nov-2011 Hong Kong Departed.
1-Dec-2011 Russian Federation Arrived.
1-Dec-2011 Russian Federation In transit.
4-Dec-2011 Russian Federation Pending customs inspection.
7-Dec-2011 Russian Federation Unsuccessful delivery.
12-Dec-2011 Russian Federation Unsuccessful delivery.
8-Jan-2012 Russian Federation Tendered for delivery without success because the addressee cannot be located. The item was returned to sender.
24-Jan-2012 Hong Kong Arrived and is being processed.
26-Jan-2012 Hong Kong Arrived the delivery office and is being processed.

 

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post #25 of 27
1/25/12 at 10:12pm
Thread Starter 

CCI01262012_00000.jpg

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post #26 of 27
1/25/12 at 10:25pm
Thread Starter 

What's really funny is that when you visit the GD Audiobase website now, they've finally included their telephone number there

 

But the guy never managed to reply that information via email, their only communication channel at that time.

 

Talking about helpfulness here..

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post #27 of 27
2/16/12 at 9:00pm
Thread Starter 

Well the good news, finally, I got the money back.... After how long?  You can check yourself when I started this thread..

 

I mailed the item again, spending another 25 Euro, this time including the contact telephone number.  It finally got through.

 

After some more email inquiries, I was given a choice of refund or replacement, since the DBA-02 is out of stock now.

 

Considering I can get the Brainwavz B2 locally right now, I will run away from all DBA-02 at all cost.

 

The refund was, without surprise, not as straight forward as I wished...

 

I don't want to spend anymore time typing the story... Hence I'll just post the emails below.

 

To summarize my experience with this dealer, I'll say it feels like fighting for candies/chocolate with a 7 year old, where he is trying to take advantage on you at every opportunity.  You really have to be persistent and spend an awful amount of time to ensure that things go according to your plan.  If you don't have the precious time to spare, I'll say, PLEASE LOOK ELSEWHERE

 

At least I got my money back... 

--------------------------------------------------------------------------------------------------------------

 

Hello, Alfred.

Error has been occured and you have not been refunded at that time.

Now money have been sent to your email

Transaction ID: 589660213

To get your money please goin into your MB account or create it using your email.

Thanks!



15 февраля 2012 г. 16:34 пользователь Alfred написал:
Hi Dmitri,
 
It's been 5 days and I still don't see the money reaching my account.
 
Can you please provide the transaction/transfer number so I can check with the website?  Thanks a lot.
 
Again my account email is axxxxxx@hotmail.com and CustomerID: xxxxxxx
 
Thank you,
Alfred

 
Date: Fri, 10 Feb 2012 16:31:40 +0300

Subject: Re: GD AudioBase: Defected DBA-02 Return
From: gd.audiobase@gmail.com
To: axxxxxx@hotmail.com

Hi.

Yes, it taked some time 2-3 for your money to reach your account.

Thanks!

10 февраля 2012 г. 4:36 пользователь Alfred <axxxxxxx@hotmail.com> написал:
Thanks, but I still cannot see the fund in my account?
 
Will it take some time for the transaction and when should I be able to see it active?
 

 
Date: Thu, 9 Feb 2012 16:01:35 +0300

Subject: Re: GD AudioBase: Defected DBA-02 Return
From: gd.audiobase@gmail.com
To: axxxxxxx@hotmail.com

Hi.

You have bn refunded.

Thanks!

9 февраля 2012 г. 11:25 пользователь Alfred <axxxxxxx@hotmail.com>написал:
Then Yes please refund the full amount to my Moneybookers account:

 

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