First of all, let's get this out of the way...I am in no way affiliated with V-Moda and receive no benefit from posting the following information.
It has been a long time since I've been impressed enough by a company to spread the word, but today V-Moda did just that. Earlier this week I ordered a "Verified Like New" set of Crossfade LPs directly from their website. When they arrived I was pleasantly surprised that they threw in some cool swag along with the headphones! Unfortunately, the Crossfades suffered from the dreaded "cracked plastic" problem that has been mentioned here and elsewhere. I called customer service today and left a voicemail, not really expecting to get a response any time soon. To my surprise, I got a return call just a couple hours later. We discussed the problem, and I won't go into too much detail but they went above and beyond to fix the situation. Thanks guys!
I've owned a lot of headphones over the years, from a lot of brands but I have to say this was by far the best customer service experience I've had.
