Care to say how much Nick ~ that's outside the norm though ~ doubt John would turn down any service charge for a PS1000 at least.
Still his rules do state ~ 'I John reserve the right to say no' ~ does not mean he exercises the right all the time but it's there nonetheless.
Let's also not forget - you paid for the service cost, perhaps a local New Yorker may have gotten that for free.
imo, bottom line is, if you can raise a cr@p storm on public forums, and the headphones are > $500 rrp, he will service it . especially if he makes you pay the shipping and service charges. warranty, maybe not. if he refuses warranty despite purchase date being in the 12 m or something period you may as well call him out publicly for being an @$@ and the distributor/dealer bs. (that's no excuse if your hp are a steaming pile of overpriced cr@p, full of say failing driver or cable issues)
still, the cheapest price is your best net price + estimate of probable warranty claim incl shipping and service charges if any. it can still work out cheaper because aus stores sometimes have a > 30-40% markup... and sure, you may end up shooting yourself in the foot with best fault or warranty/shipping claim estimate, but you may not, that's how it all works
Edited by svyr - 12/14/11 at 3:50am