Cant get over their astounding customer service
Me: Hi Mee, my M9's recently broke. One of the two sides stopped working. This isn't the first time this has happend. My first one lasted 3 weeks, these lasted 2. Quite dissapointing.
Below is proof that I bought these. I still have both of the damaged m9's and the sticker, so you do not have to send another one.
Please be aware that I take very good care of my earphones. They are always in the case if they are not in use. Either they magically got damaged while in their case, I reiceived another defect, or these arent nearly as durable as I originally thought they would be.
Thank you very much.
Mike ( Mee ):
Hi Yoonsung,
Sorry to hear about the M9s. We’ll send you another one ASAP, or a different M-series model if you would prefer. Please confirm that the same mailing address is still okay to use.
As a side note, you mentioned they were blown out as you were listening to them. The M9s are not rated for input power above 5mW. This is more than the typical mp3 player can provide but a computer is technically capable of blowing them at high volumes. In either case anything near maximum volume with a sensitive in-ear such as the M9 is far above safe listening volumes and not recommended.
Think About this: Their willing to give a more expensive model, for pretty much free!
Me: Hmm... Another M-series actually sound interesting.. I am very interested in the M16's and the M11's.. Would I just add cash dollars in the packaging with the returning?
If I do not have to, I would like the M11, if I do have to, I would like the M16's...
Yes, it is the same mailing address..
I'm guilty of listening at loud volumes (85% at Sansa Fuze ) but I don't remember using the m9's with my computer.. However, the Fuze is quite loud, so the volume could have been guilty of the destruction... It also could have been the genre I have been listening too.. I liked listening to "Bass Cannon" by Flux Pavilion, which well, has quite a bit of bass, so there is a chance of damaging..
Mike (Mee) Hi Yoonsung,
No cash needed – I’ll just send you the bulk-packaged M11+ and associated eartips (though the tips from your M9 will fit as well) and you can return the two bare M9 units together with the pre-paid label your already have. Let me know which color M11+ you want.
Just listened to Bass Cannon with our new AF32 headphone.
:D
Still, 85% volume on a Sandisk product is likely to result in long-term hearing damage. We do not recommend listening louder than 85dB (the volume of a nearby conversation, about 55-60% on a Sansa clip+ with an M-series earphone) for more than an hour at a time.
Sincerely,
Customer Service
MEElectronics
www.meelec.com
The retail price of the M11+'s are $50. I paid about 20 for the M9's.
I just saved about $30 bucks.
Mee's customer service is friendly, smart, and quick.
I dare you to find better customer service.
Edited by NotSoSerious - 12/12/11 at 7:14pm
