Originally Posted by psygeist
I had to write it somewhere but no other place better than this.
I am impressed by their service. It seems the parcel sent to me is lost. It was without tracking number (I didn't know that until later). Mailed them after 1 month about the same. Mike replied that I should wait for a couple of weeks and let him know the fate of parcel after that.
Mailed him yesterday that I didn't receive parcel yet, inquired about the same in post office but to no avail. Mike's reply was prompt and he offered to ship a replacement package. That was really nice on their part as it is certainly not in their control to ensure the delivery of parcel without tracking number. Anyway, I declined the offer for obvious reason (will keep in mind to add traceable shipping next time).
Definitely looking forward to more purchases from MEElectronics.
I'm doing the same thing here. Mike has basically set my loyalty for MEElec in stone. When I think of amazing customer service and great warranty, Logitech usually comes to mind -- exchanging my slowly-dying G500 was painless and I had to go without my mouse for hardly a day. But now I'm going to think of MEElec first -- I was gifted the CC51 and then I accidentally broke it, so I was afraid I might have trouble with the warranty process (no proof of purchase), but I was sent a new pair and a free shipping label for the return at the same time -- I hardly had to go a day without my music, although I did have to burn in the new pair for a while. And now I've gone through their warranty process (aka, emailing Mike) again for the same pair (because I'm clumsy and reckless), and he has been nothing less than fabulous in making sure I had my sound. MEElec stands by their products and their customers, so much that a less-than-vocal person like me is actively advocating a small company. Cheers!