Delivery of Headstage Arrow HE 4G - Page 3

Tell ya what.

Hope for a G4 into one hand,

and spit into the other one,

and see which one fills up first.

 

I'm waiting for a replacement amp also.

 

Last fall I ordered a 3G for my Xmas present (and it didn't arrive until Spring).  The first amp had an input channel go out. After emailing Robert I received a replacement from a stateside address.

 

The second amp worked for awhile and then developed a problem where the amp won't stayed charged for any amount of time (less than an hour).  I sent another email...

 

I received a prompt reply with troubleshooting ideas from Robert, I  then sent many replies that suggested that the ideas were not solving the problem and that amp needed to be replaced to no avail.  With each reply my irritation must have become evident as I finally got a reply (months ago) where Robert said that he "had not forgotten my case" and implied that a replacement would be sent.

 

I'm still waiting and hope that the situation will be resolved.

 

At this point I haven't decided to purchase another headphone amp for Xmas this year ( I haven't the heart for it).  I'll settle for warm biking clothing that arrives in days after the order and usually doesn't fail with use.

 

 

Edited by obwilton - 11/25/11 at 7:05pm

his customer service is indeed disappointing.. i hav a 2.2g version, and till now, no response to my mails;(

I opened the case around early Aug. As mentioned I closed the case and can no longer open it again. When I placed the order, the web page has a July delivery notice. Thus, I'm not as optimistic about the Dec delivery. I just wish that if he's not ready to produce the amp (b/c of some of the reasons others have mentioned), then he would not list it on the web site to take orders. This is the first purchase that I placed and paid and have not receive the product within 1-3 weeks, let alone five months (and still going).

 

me too  

I ordered on April

it will be my first amp

on September I ordered usb dac cable too and

I have received my usb dac cable 2 weeks later

but the arrow 4g is still order processing 

 

I remember getting my first portable amp from Robert many years ago, long before I even knew headfi existed when I was living in Scotland and when he was making his amps in mint tins.
i know he has justly become hugely successful since then. I wonder if he still makes these on his own like he did in the old days, that would explain the delays though in this day and age it would be simple and not take long to write a one sentence email to his customer base or write on his website the state of play.

I have been tempted to get another amp from him as I enjoyed the first one but I just don't see the point in waiting months and months when there are good alternatives out there that can be had within a week of ordering!

I'm glad I stumbled on this thread.

I had this amp on my sights for a week now and was about ready to bite!

Too bad his customer support sucks. I pretty much doubt he's scamming or a

"trickster" but when there's pretty much non-existent communication there's not much

to think or go about. To me that's pretty irresponsible and definitely I would never go

into business with someone like that... (my .02 cents).

 

So, now I'm going to my "fallback" options: Alo Mk2, RSA Hornet or the new JDSLabs amp to

drive my Denon D5000 without distortion or clipping!

 

I'll probably go with the JDSLabs because of price and because communication with John is just pretty straight-forward and FAST! Ray also answered my questions about his amps pretty fast! People like that definitely inspires confidence in spending hundreds of dollars!!

 

I hope that every one of you DO get your new amps and post reviews as I'm still interested in the potential of this 4G edition... but at this point it's just interest... no $$$ will be spend on them.

 

 

 

Edited by gelocks - 11/29/11 at 9:10am

Yes, looking forward to the 4G as well. However, I'm still excited about the Headphonia DAC cable I should be reviewing here shortly, hopefully in the coming weeks, if I don't get the Arrow first. 

Yeah, dealing w/ Rob is a severe test in patience.  I ordered a 1G (I think, hahaha) Arrow back in early March of 2010.  I waited, waited, waited.  Finally had communication w/ him in early August, & he sent me a 2G Arrow which I finally received in September 2010...more than 6 months after I ordered/paid.  I still have my 2G Arrow; love it.  But I will never buy from him again.  The buying experience just shouldn't be so trying.  There are too many great alternatives out there.  My 2 cents...

Funny thing is... He seems to respond to reviewers faster than customers based on what I have heard lately regarding customer service.

Any news on delivery yet? The website says it is not in stock but will be in december 2011. I am looking at this amp and the pico Amp as my next purchase in the next few months and was hoping to find out when/if he is getting these things out.

I had placed my order last sunday just before I found his customer service is .....

And i start to send him email everyday, until now, i cannot receive any reply
 

So, is it likely that this amp will meet its revised December shipping date? I'm not hopeful. The only thing that is keeping me lighthearted about waiting for this amp is the precedent that others have  reported with huge waiting times for the previous models.

It looks like it's gonna be January. Just received this email from Mr. Gehrke today:

 

Hello,

you ordered the Arrow headphone amplifier...I'm sorry for all the delay and bad communication. We are now assembling the amps and we will ship the first batch in 2 weeks from California.

The whole production stuck because of the aluminium enclosures. They are difficult to produce due to the small thickness and my request for high quality. After several suppliers failed to make them correctly I went to China to attend the production by my self and to found out the problems. I wanted to stay max. 2 month but now I am here for 7 month (getting a new visa every month in Hong Kong!) I had to set up the production by my own as no supplier was able to make it according to my requests. Unfortunately this was the most time-consuming way as getting around in China is "challenging" and the business rules are different. I wasn't able to tell shipping dates as many of you asked. Even the simple things got very complicated.

I offer a voucher of $25 for every month you are waiting. For example, if you placed your order in May you get a voucher of $200 for any new purchase. (If you don't need two Arrow amps or the DAC cable I am sure you will also like my upcoming designs. My next project is the "Stick USB DAC" which I am working on for 2 years now.)

If you don't need the amp anymore just let me know. Of course, you can test it and send it back within one month after receipt and get a refund then.

Please reply to this email if you have any questions. I will check my emails more frequently from now on-promised!

A Happy New Year!

Robert

got to give it too him, now that's a stand up guy, belated but, another example of a great business model!!!!!!!!!!!!!!!! $25.00 a month for the die hards among us!!! not bad for his waylaid plans which resulted in UNINTENTIONAL neglect and delinquency, GREAT JOB ROBERT!!!! way to hang tough in the face of yours and ours adversity!! we were there with you all the way, well most of us in spirit that is!! 

 

                         3   FOR ROBERT HIP HIP HOORAY!!