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UPS Sucks!

post #1 of 71
9/9/11 at 11:02am
Thread Starter 

Here's what happened.  

 

  • I walk into a UPS store.
  • Pay them to package my item securely.
  • Pay for shipping.
  • Pay for insurance $1K.
  • Package arrives damaged.  
  • I file a claim.  
  • Claim gets denied.  
  • Reason: not enough bubble wrap was used.

 

blink.gif

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post #2 of 71
9/9/11 at 11:30am

It seems like if they did the packaging, they are 100% at fault for the damaging of your package... I can see how they might deny it if you did the packing yourself, but they did it.

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post #3 of 71
9/9/11 at 11:53am
Thread Starter 

Exactly.

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post #4 of 71
9/9/11 at 11:57am

Wait... something's off here.  Was it a UPS Store or a 3rd party shipping store that ships via UPS?  If it was a UPS-owned store what they have done is illegal.  If it was a 3rd party store you have a legitimate case to sue the owner of that store, not UPS (as much as it sucks that UPS damaged the package, it does happen).

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post #5 of 71
9/9/11 at 12:02pm
Thread Starter 

I'm not sure who it's owned by, but it does show up on Google Maps as "The UPS Store" & can be found through their site too (link here.)

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post #6 of 71
9/9/11 at 12:05pm

Weird.  I would file a claim with the Attorney General of your State. 

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post #7 of 71
9/9/11 at 1:49pm

they packed it, they handled it, and arrived damaged? simply, is their fault.

 

also, $1k of insurance! why so much?!


Edited by JamesMcProgger - 9/9/11 at 1:50pm
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post #8 of 71
9/9/11 at 2:24pm
Thread Starter 

Quote:

Originally Posted by JamesMcProgger View Post

they packed it, they handled it, and arrived damaged? simply, is their fault.

 

also, $1k of insurance! why so much?!

 

The stuff was worth that much.  Graphics cards x 4.  They're just being d*o*u*c*h*e.

 

I think I might be able to get the store to do something about it because of this.

 

Maybe I shouldn't have filed an insurance claim and instead just demanded they fulfill that ^.

 

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post #9 of 71
9/9/11 at 3:25pm

Call up Corp!

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post #10 of 71
9/9/11 at 4:22pm
Quote:
Originally Posted by sphinxvc View Post
The stuff was worth that much.  Graphics cards x 4.  They're just being d*o*u*c*h*e.

I think I might be able to get the store to do something about it because of this.

Maybe I shouldn't have filed an insurance claim and instead just demanded they fulfill that ^.

 


The problem may be the first line of the "The Pack & Ship Promise®"  
          "If a participating location packs your item and ships it via UPS®".

Was the store a "participating location"?

Edited by balderon - 9/9/11 at 4:24pm
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post #11 of 71
9/9/11 at 8:03pm
Thread Starter 

Yup.

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post #12 of 71
9/9/11 at 8:34pm
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Quote:
Originally Posted by sphinxvc View Post

Yup.



Did you contact both the UPS head branch and the store you shipped from?

 

Try again, if they don't do anything, head up the scale.

 

If the person you talk to says nothing can be done, head up to her supervisor.

If that can't be helped, go to his manager

If that can't be helped, threaten to file a report with the BBB and your AG.

 

Nothing happens, start a suit.

 

 

btw: I hate my Fedex guy. I'm in with the UPS delivery guy, me and him hang out sometimes. I told him yesterday that the next package will be fragile, he will treat me right.

 

The fedex guy can't even find my apartment. We've got maps on every corner and the number 2034 is two feet wide. Then if he does, the boxes are smashed to god knows where.

 

But I've filed several claims and gotten good service. Most of them were lost packages (fedex guy) but only two of the insurance. I even marked the price up too tongue.gif

 

 

Sorry about your misfortune.

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post #13 of 71
9/9/11 at 9:06pm
Small claims them, if $1k falls within the limit of your local court.

No lawyer necessary.

Name the insurance carrier (should be in the fine print), UPS and the local store as parties.

Have it served.

Let them figure it out among themselves. You'll probably get a refund by the time they're required to respond to the suit.

[rant]I really wish more people would take these kinds of matters to small claims. If companies won't make right, then let them fork over $250 an hour for corrporate counsel to deal with it. A small claims suit over a potential $1k liability will probably cost them $3k plus the liability. When the bottom line is all that matters to a corporation, kick them in the crotch. And by "crotch," I mean the bottom line.[/rant]
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post #14 of 71
9/9/11 at 9:07pm

Purolator is worst.  Their default policy is to leave a package at your door, if you live in a house. The truck driver is not supposed to leave a package at a multi-unit dwelling such as a condominum.  However, packages are left in my building lobby.  This is a dumb policy since packages are lost and there is no signature to confirm delivery.

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post #15 of 71
9/9/11 at 9:08pm
Quote:
Originally Posted by Uncle Erik View Post

Small claims them, if $1k falls within the limit of your local court.

No lawyer necessary.

Name the insurance carrier (should be in the fine print), UPS and the local store as parties.

Have it served.

Let them figure it out among themselves. You'll probably get a refund by the time they're required to respond to the suit.

[rant]I really wish more people would take these kinds of matters to small claims. If companies won't make right, then let them fork over $250 an hour for corrporate counsel to deal with it. A small claims suit over a potential $1k liability will probably cost them $3k plus the liability. When the bottom line is all that matters to a corporation, kick them in the crotch. And by "crotch," I mean the bottom line.[/rant]


and the ex-lawyer has spoken! most potential court cases are settled before they even go into a court because many times, the fees (even without a lawyer) would far outweigh the cost of settling

 


Edited by buffalowings - 9/9/11 at 9:09pm
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