Whilst I'm not outright defending anyone, it is only fair to point out that UM Global made their original offer in good faith but were themselves 'shafted', as you put it, by UM UK / AmpCity, who, allegedly, were shafted, in turn, by the UK supplier of the original silver cable. Consequently, it does not seem entirely fair to lay all the blame at UM Global's door. Everyone who was part of this Group Buy is aware of the very fraught relationship UK and European customers had in their dealings with UM UK / AmpCity. AmpCity were exasperating for me, and I don't doubt for a moment that they may, in all probability, have been exasperating and stressful for UM Global to deal with, too, particularly at opposite ends of the globe.
I'm not saying anyone is entirely guilty or entirely innocent; I'm merely pointing out that the whole sorry situation is a great deal more convoluted than UM Global supposedly being disingenuous in relation to the original offer. I'm sure Matt and the UM Global team made the original offer entirely in good faith, and have never wished to see their customers disappointed.
My situation in all of this is somewhere in the middle, in so much as I did receive a cable from AmpCity but it was a very considerably cheaper one than the original promotion, and I did not receive the track top or the USB stick. To be quite honest, by the time I received the cable, it came as an unannounced surprise and I was not all that fussed by then about receiving it anyway. So yes, temporarily*, I was more lucky than others who've received nothing, but it was a lower quality cable than the promised one and I didn't let it bother me (I had given up on ever receiving one anyway).
Sometimes things happen beyond the control of a distributor/vendor and there will be those who feel very aggrieved about it, others who read-between-the-lines of the situation and learn to move-on without resentment, and yet others who understand that sometimes a vendor is as much a 'victim' of such a situation as their customers. I fit somewhere in between the latter 2 positions and actually have some sympathy for UM Global because it may incur them a very substantial loss to have to source and buy silver cables elsewhere. We're living in challenging financial times and every company is struggling to stay afloat - not a good time to be incurring additional substantial losses.
Personally, it seems to me that if the above is accurate to any degree, then perhaps a pragmatic alternative might be for UM Global to offer a moderate discount voucher towards other UM products/purchases, so both parties can settle matters without anyone feeling too aggrieved or anyone losing out too badly from an unfortunate situation which has been out of the control of both parties.
* Having said that, it does now appear that UM Global have set up a webpage (http://www.uniquemelody.co/procab/) specifically for the purpose of honouring their promise of a silver cable - an offer I will now not be able to avail myself of, having passed-on my 'compromise' AmpCity cable, but I don't hold that unfortunate fact against UM Global. I hope their renewed effort to fulfill the cable promise progresses smoothly, for the benefit of all concerned.
All I can say for sure, in terms of UM Global is that when I latterly dealt directly with Matt (during the last gasps of AmpCity's ill-fated tenure as UK distributor), regarding a re-shell, Matt's customer service was exemplary and the re-shell was dealt with efficiently, smoothly, and with excellent results. Therefore, I would have no hesitation in warmly recommending UM Global to any Head-fiers contemplating a UM purchase.
Just my 2 cents.
Edited by Mython - 11/16/12 at 9:30pm