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UM Global Deal - The lucky 25 (All slots filled so please stop PM'n me to join) - Page 72

post #1066 of 1228

well iam not a cable believer

 

i cant hear a difference compared to the stock cable

post #1067 of 1228
does any one in US get the promo cable yet????
post #1068 of 1228
Quote:
Originally Posted by chunfa View Post

does any one in US get the promo cable yet????


I messaged both UM Global's email address and Uniquemelodyaus on Head-Fi some time ago. Neither replied yet.

post #1069 of 1228
Quote:
Originally Posted by chunfa View Post

does any one in US get the promo cable yet????

 

I emailed UM Global last Thursay and haven't gotten a reply yet (but they've posted on head-fi since then), so I get the feeling they're selectively replying to emails as they receive the products. The last time I heard from them was on April 26 when they told me that they were preparing my shipment of Miracles (different order) and promo items. Hopefully they'll get things sorted on their end soon.

post #1070 of 1228

I emailed Matt a few weeks ago. Seems he went AWOL on me. Dunno, but i do think they also selectively reply emails.

post #1071 of 1228

I'm in Canada, nothing yet.

post #1072 of 1228

Just received an apology letter from AmpCity UK regarding bad service and delay on the promo items. Anyone want me to post it?

 

Dear Past and Present Customers,

I am sorry.

The past four months have been the worst operational period in our short history. Our service has been poor; we missed considerably the UM promo turnaround guidelines, failed to keep in regular contact, and have been slow to respond to update requests and product enquiries leaving customers frustrated. While this has affected recent customers, I think it is necessary for this message to reach all who previously have ordered with AmpCity in order to make clear my regret and intent to improve.

To those let down: I cannot express how sorry I am for the stress, inconvenience and frustration we have caused. You guys invested in us, not only by handing over your hard-earned cash, but also with your trust. What's worse is AmpCity was founded on a promise to provide exceptional advice, products and support and we've failed to deliver on this recently. Because of the faith you placed in us, AmpCity has grown at a pace that quite frankly we were not prepared for. We struggled to match customer demand and did not expand and take appropriate measures quickly enough. There are no excuses for breaking our promise and keeping you in the dark - the buck stops solely with us.

We are dead-set on fixing these problems and making sure they never happen in the future and, if you’ll allow us, rebuilding the trust you placed in us. I’ll be focussing exclusively on this on from here on in - it’s the only thing that matters in a community such as ours.

The team will be getting back to all outstanding enquiries within the next three days. If you need an update for a current order, are urgently awaiting response to a query, or we unintentionally miss you, please contact me directly at z.dhalla@ampcity.co.uk and I’ll get back to you within six hours. If you have a specific complaint, please also get in touch so we can resolve the issue. Likewise for any UM customer, globally, who is still waiting on promo items.

Going forward, and to make sure this does not happen again, I am committed to the following: a new customer-service hire within 8 weeks, improved to    ols and resources for staff, bi-monthly updates for UM customers, and a response to all enquiries within 48 hours. The 48-hour response time is a guarantee; if we fail on this we’ll give you a 15% refund on the order.  Please let me know if you have a suggestion for further commitments you’d like to see implemented.

As patient customers and valuable members of the audiophile community, you deserve better - we’ll be doing everything prove our renewed commitment and exceed your expectations now and in the future.  I only hope you will give us the opportunity to do so.

Sincerely,

Zainul Dhalla
Director, AmpCity


Edited by Cryok95 - 5/14/12 at 8:37pm
post #1073 of 1228
Thread Starter 
Quote:
Originally Posted by Cryok95 View Post

Just received an apology letter from AmpCity UK regarding bad service and delay on the promo items. Anyone want me to post it?

 

Do it bro.

post #1074 of 1228
Quote:
Originally Posted by Cryok95 View Post

Just received an apology letter from AmpCity UK regarding bad service and delay on the promo items. Anyone want me to post it?

hell yeah!

post #1075 of 1228
Having dealt with this Zainul on several occasions I would not trust him as far as I could throw him.

Here is that sorry excuse of an apology.


Dear Past and Present Customers,

I am sorry.

The past four months have been the worst operational period in our short history. Our service has been poor; we missed considerably the UM promo turnaround guidelines, failed to keep in regular contact, and have been slow to respond to update requests and product enquiries leaving customers frustrated. While this has affected recent customers, I think it is necessary for this message to reach all who previously have ordered with AmpCity in order to make clear my regret and intent to improve.

To those let down: I cannot express how sorry I am for the stress, inconvenience and frustration we have caused. You guys invested in us, not only by handing over your hard-earned cash, but also with your trust. What's worse is AmpCity was founded on a promise to provide exceptional advice, products and support and we've failed to deliver on this recently. Because of the faith you placed in us, AmpCity has grown at a pace that quite frankly we were not prepared for. We struggled to match customer demand and did not expand and take appropriate measures quickly enough. There are no excuses for breaking our promise and keeping you in the dark - the buck stops solely with us.

We are dead-set on fixing these problems and making sure they never happen in the future and, if you’ll allow us, rebuilding the trust you placed in us. I’ll be focussing exclusively on this on from here on in - it’s the only thing that matters in a community such as ours.

The team will be getting back to all outstanding enquiries within the next three days. If you need an update for a current order, are urgently awaiting response to a query, or we unintentionally miss you, please contact me directly at z.dhalla@ampcity.co.uk and I’ll get back to you within six hours. If you have a specific complaint, please also get in touch so we can resolve the issue. Likewise for any UM customer, globally, who is still waiting on promo items.

Going forward, and to make sure this does not happen again, I am committed to the following: a new customer-service hire within 8 weeks, improved to    ols and resources for staff, bi-monthly updates for UM customers, and a response to all enquiries within 48 hours. The 48-hour response time is a guarantee; if we fail on this we’ll give you a 15% refund on the order.  Please let me know if you have a suggestion for further commitments you’d like to see implemented.

As patient customers and valuable members of the audiophile community, you deserve better - we’ll be doing everything prove our renewed commitment and exceed your expectations now and in the future.  I only hope you will give us the opportunity to do so.

Sincerely,

Zainul Dhalla
Director, AmpCity

0203 384 6392
0791 221 4586
==============================================
==============================================
post #1076 of 1228
The build of that cable also looks identical to beats audio cables, I would not be surprised if it is made by them.
post #1077 of 1228
So much for the build quality of the cable. Soldering must have broke, because I just lost my left channel and when I fiddle with the cord near the 3.5mm connector, I sometimes get it back. **** it, I'm done with this ****.
post #1078 of 1228

I just got an email with FedEx tracking number for my promo items. =) The also included a pdf of the apology letter (see Holymoly's post) and a "voucher" towards a 30% discount for my next purchase, valid until April 15, 2013.

post #1079 of 1228
Quote:
Originally Posted by dannytang View Post

I just got an email with FedEx tracking number for my promo items. =) The also included a pdf of the apology letter (see Holymoly's post) and a "voucher" towards a 30% discount for my next purchase, valid until April 15, 2013.

I got one too. The promo items should be here by Thursday, looks like.
post #1080 of 1228

Me three.

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