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Shure warranty service

post #1 of 10
Thread Starter 

Im having a problem with my left ear piece having significant lower sound from my right ear piece and i need to know if you guys have had any pros/cons of the warranty service at Shure.

post #2 of 10

As long as you are within the 2 year warranty, have the receipt, and bought from an authorised dealer, then you'll likely find that their service to be excellent.  I've only had one issue in the past (SE420 - rubber housing split and cable cracked).  Contacted the agent, emailed photos and copy of the receipt.  They told me to send them (my cost).  They returned a brand new replacement (SE425 - because the 420's were out of production).  The set they sent back was complete retail to with all of the accessories.  Only took about 8 days from the time I sent them.  Really fantastic service.

 

From what I understand - they don't repair - just replace.

post #3 of 10
Thread Starter 
Quote:
Originally Posted by Brooko View Post

As long as you are within the 2 year warranty, have the receipt, and bought from an authorised dealer, then you'll likely find that their service to be excellent.  I've only had one issue in the past (SE420 - rubber housing split and cable cracked).  Contacted the agent, emailed photos and copy of the receipt.  They told me to send them (my cost).  They returned a brand new replacement (SE425 - because the 420's were out of production).  The set they sent back was complete retail to with all of the accessories.  Only took about 8 days from the time I sent them.  Really fantastic service.

 

From what I understand - they don't repair - just replace.



Ok, i actually bought them off of a head-fier and their only 9 months old. This only started to happen when i used them to work out with. I dont have a receipt, i only have the headphones.com invoice that it only cam with. 

 

post #4 of 10

As long as you have proof of purchase - it should be OK.  Get in touch with the Shure agent (or talk to headphones.com).  They'll walk you through the RMA procedure.  Be polite, and be honest.  As long as the warranty is valid, and there is a fault, they should replace.  At least in my experience they have been very good.

post #5 of 10
Thread Starter 
Quote:
Originally Posted by Brooko View Post

As long as you have proof of purchase - it should be OK.  Get in touch with the Shure agent (or talk to headphones.com).  They'll walk you through the RMA procedure.  Be polite, and be honest.  As long as the warranty is valid, and there is a fault, they should replace.  At least in my experience they have been very good.


Sounds good, didnt even bother to call headphones.com, FYI the cable broke, so i got one at DHC, should that be a problem?

 

post #6 of 10

shure warranty support is top notch. as long as you have proof of purchase and send them to the shure building they will send you a new pair with accessories and everything. i snagged 2 shure srh840 cables, 3 sets of earpads, 2 cases, and 2 1/4 adapters, because they told me not to ship out accessories. just warning you though to keep in touch with shure. i had my new pair in a week.

post #7 of 10
Quote:
Originally Posted by cifani090 View Post




Sounds good, didnt even bother to call headphones.com, FYI the cable broke, so i got one at DHC, should that be a problem?

 


Just let them know about it.  After all your problem is with the earpieces - not the cable.  Get in touch with Shure - they'll answer any questions you have and walk you through the rest.

 

post #8 of 10

Been through their warranty service 4 times. Each time was fantastic no BS no problems. I simply went to the repair section via shure.com printed out the form sent them in each time. I only suggest to send them back in a box, packed real well, ie bubble wrap etc

post #9 of 10
Thread Starter 
Quote:
Originally Posted by Freefallr4545 View Post

Been through their warranty service 4 times. Each time was fantastic no BS no problems. I simply went to the repair section via shure.com printed out the form sent them in each time. I only suggest to send them back in a box, packed real well, ie bubble wrap etc


How long has it taken you to get your products back?

 

post #10 of 10

withn 2 wekks from actually mailing to receiving. The longest part was UPS ground they use to re-ship

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