Sennheiser warranty service!

Quote:

Originally Posted by solaris7 

Believe me, i don't usually make (actually never) threads talking about customer service but I just felt like I had to make one. I am also not the person to usually mail in broken products still covered under warranty to companies because I am very skeptical, having read a lot of horror stories.

However, the day came when I had a nagging problem with my Sennheiser IE8's (exposed wire) and really wanted them repaired because, yes, I loved them too much. I read a few posts talking about Sennheiser's repair service and how good it was. So I took a leap of faith and mailed them in, the earphones reached the service centre (in Old Lyme, CT) on wednesday (evening). I got a ship confirmation e-mail the following monday, and the earphones are in front of me right now (total time - 5 business days INCLUDING delivery). A brand NEW pair. Not only was the roundabout time exceptional, but this is top notch service. I will definitely be doing business with them again! 

Sorry, I was so amazed that such service standards still exist that I had to post this thread!

Actually, that's how a lot of companies are...  If you are pleased with this (I'd be too, they fixed/replaced your headphones), then you'll be pleased with most companies.  Some companies like MEE send you a pair (that gets to you) before you send them yours :p

I have heard of numerous people on this forum waiting 2, 3, 4 weeks for replacement headphones from that wonderful turd of a company "Monster Cable"

Sennheiser is the bomb, one of the truly great headphone companies. 

Quote:

Originally Posted by Mormonsloot 

I have heard of numerous people on this forum waiting 2, 3, 4 weeks for replacement headphones from that wonderful turd of a company "Monster Cable"

 

Sennheiser is the bomb, one of the truly great headphone companies. 

It was funny when I called their tech department and the rep that took my call didn't even know that Coppers have a ControlTalk version. She was telling me that they don't make such a version and that I'm wrong just to put me on hold, come back, and tell me that they do indeed make that version of the Coppers. It's not a good sign when their own reps don't know their products. The Coppers did sound good when it worked though. I'm glad Sennheiser has great customer service like Meelec does. 

I realize this thread is a bit old, but I figured I should post this here instead of a making a new thread.

I sent in my PX100-II to them in November, and have not received any sort of confirmation emails. I've called and emailed them, and they keep saying that my headphones are still being processed. It's almost been two months now. Why is it taking so long when OP got their replacement in five days? I do like the Sennheiser sound, but this is kind of keeping me from buying anymore products from them. I want a pair of portables once next semester starts and I'm probably gonna end up buying the Koss PP instead of anything from Sennheiser.

Here's my story about Sennheiser Canada's paid repair service. My 7 year old HD 650s needed some repairs -- the ear and head pads were extremely worn down; paint chipping off the headband; and a fickle stock cable.

I called in and asked how much it would cost to replace a headband, ear pads, and cable and was told $150 – 200 (max) CAD. This seemed fair enough, albeit more than Senn USA's $155 USD flat rate. Sent my cans in and the real estimate came out to be $258. This was much higher than my budget would allow for, so I asked to just have the parts sent to me with no repairs (would save me $45). However, only after confirming my order and payment information, did the tech tell me that all parts were on backorder from Germany for at least 3 weeks.

Not wanting to be without headphones for 3+ weeks, I requested to have my cans sent back to me and the replacement parts to be sent out when they were available. The tech said he could only cancel the order and I would have to call a different department in 3 weeks time to place a new order.

What really irked me about the whole process was the tech’s behavior. He was always extremely rude and was just trying to get me off the phone asap. I actually apologized to him for bothering him with my 2 phone calls and 3 email replies.

Sennheiser Canada has been nothing short of a nightmare for me. I’m going to mailing my cans off to a friend in the States so they she can get me proper repairs at a reasonable price. Maybe they can even replace the dented grills as well (which would have cost $100 from Senn Canada).