I am a relatively new customer at Meelectronics and have purchased several types of in ear headphones from them. My latest purchase from them has been a big disappointment. I purchased a pair of "wooden" head phones with a cord/cable that produces so much cable noise the product is unusable.
Other products I have purchased from them have been excellent but I emailed their customer service in regard to this particular product. To say that the response I got was unsatisfactory would be an understatement. I was not offered a solution at all except ridiculous suggestions like "wear the cable under your shirt so it will not make so much cable noise". The final line in the response was "As well as to use the included shirt clip to fix the cord in place and/or run the cables under your shirt. Unfortunately cable noise is the reality of certain in-ear monitors, and the R1 happens to be one of those
I can only interpret the last sentence from their customer services as saying too bad for you since you bought a product that has a problem
If you like Meelectronics products (and I did up until now) you will not have a problem dealing with them they will happily take your money. But if you have a problem you will be told too bad that product has that flaw but we sell it anyway without warning customers.
Color me gone from your customer base Meelectronics due to poor customer service.