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Stax SR-009 Channel Imbalance Trouble / Driver Problem? - Page 39

post #571 of 832

I have no idea where you get the idea that offering cash is illegal thats really laughable, it was the ONLY way to pay before debit and credit cards and its still legal tender as is a bank cheque or bank transfer  :confused:

By not using a card the retailer saves around 5% in transaction charges which he can pass on to you. I presume you do realise they have margin of profit which in some cases can be 100% with some product. Not suggesting this is the case with Stax but there is still some margin to share. Personally I always haggle and never try to pay the asking price for substantial purchases, be it headphones, white goods, etc. If that retailer won't offer a discount I try another and you would be surprised what deals you can strike if you ask. 

 

Quote:

Originally Posted by David1961 View Post

AFAIK, offering to pay cash in expectancy of a discount is illegal in the UK, so if found out prosecution would probably occur.
Also without the SRE-950S I'd have probably paid around £3100 via PJ, so assuming I was to get away with offering cash, then I couldn't see a UK dealer knocking £1400 off their asking price.
The price of £4500 for the 009's in the UK was in 2011, I've seen the price now at £3495 but the 009's have come down in price by quite a bit since they first came out.

Edited by complin - 9/18/14 at 4:52pm
post #572 of 832
Quote:
Originally Posted by complin View Post
 

My guess is he meant cash off the books, so no taxes are paid....

post #573 of 832

Hi guys, I had just sent a mail to PJ talking about my issue, as arnaud had said some process went wrong and my amp never got to stax but a different one, ill come back to this later

really, Its a big help with all of you so far, and your concerns, im greatful.

 

One thing I would like to point out is that PJ never issued me an official receipt for 2 of the separate purchase of my phones and amp, perhaps they dont issue it not just for the reason to protect their source.I had always regarded the commercial invoice from my shipping as a valid prove should they need it.

This is a great problem when arnaud and anakchan were thinking to resolve this with STAX directly, problem is I cant come up with a valid receipt.

post #574 of 832
Quote:
Originally Posted by complin View Post


Things are different in europe.
Here in Norway paying with cash is an immediate red flag, and there are plans to go cards/electronic only in a few years...
post #575 of 832
Quote:
Originally Posted by Golfnutz View Post

Quote:
Originally Posted by complin View Post

 
My guess is he meant cash off the books, so no taxes are paid....

On the last few occasions where I suggested paying cash I was told it was illegal for them to accept cash in return of a discount, but this was only when there was VAT on what I was buying.
However I've been on the PJ website again and the 009's work out at around £2050 + the PayPal fee.
As I mentioned in one of my recent posts, I've recently seen the 009's at £3495 in the UK.
So complin, try going to a UK dealer and say how much would they knock off for cash, and I'll be surprised if it comes anywhere near the cash that can be saved by getting from PJ. ( around £1400 )
Edited by David1961 - 9/18/14 at 11:37pm
post #576 of 832

So a few things here. I get the feeling Price Japan borderlines between an online retailer and broker. I don't believe they don't generally hold stock in the generic products they have on their website but may bulk buy, and sell most. And for something like for the Stax, they may receive pre-order and bulk order from a local retailer (online or bricks 'n mortar). At most they may hold stock briefly when the bulk order arrives and if someone cancels a pre-order.

 

Few things to consider :-

 

- Since they buy from a local retailer, those products are generally to be accepted to have local Japan-only warranty

- The receipt they get for the product will be between the local retailer and PJ themselves :-

   * This is probably why they don't pass on the receipt from the local retailer to PJ customers

   * PJ then also would have to file/receipt manage since if there's any warranty repairs, they'll have to associate the specific PJ customer -> specific receipt from the local retailer for that product

- Since PJ is acting mainly as brokers and from their website they do sell misc generic products, they're not an audio shop where they act on behalf of the customer back to the manufacturer for warranty repairs. In other words, PJ would (feel they) hold less responsibility in selling a product that's defective. They won't test the product upon receipt from the customer, nor upon receipt from the manufacturer post repair. If they're acting as brokers, then they may not have to bear that responsibility.

Buying from an official distributor OTOH I'd expect them to see through your problem is fixed completely. I'd expect for them to filter for Stax Japan by testing to ensure and accept there is a problem, then between the distributor & Stax Japan ensure the problem is solved before it goes back to the customer.

 

IMHO about meraias' case :-

 

1) [PJ] Despite their policy of not passing out repair receipts, PJ may as well provide the repair receipt from Stax about the SRM-727A since they have already provided the repair receipt for the SR-009. Interestingly they have decided to bundle in meraias' SR-009 repair together with another of their customer's SRM-252 for repair at the same time, as such the amp repair confusion.

 

2) [Stax] I'm not so confident about Stax' repair as Arnaud. Don't get me wrong as I do like the Stax guys a lot but I've experienced once of their tests on an inbalanced SR-009 to be invalid. They failed to find any channel imbalance. However few months later when it was sent back the 2nd time (and telling them how to find it...it's not apparent immediately upon power up but needed the SR-009 to "burn in" for about 30 mins before the imbalance was apparent), they found the issue and replaced the driver. The result of Stax not finding the problem initially cost my friend $100 in shipping.

   I don't know if Stax also failed to find meraias case, and unlikely they would have failed twice but I'd just like to say Stax isn't infallible.

 

IMHO, I'd like to suggest meraias to have someone else test his setup - borrow his SRM-727A and SR-009 and confirm there is a problem with a different DAC, Source, etc. If there's a Stax community where he's at, maybe try a different pair of headphones in his SRM-727A or his SR-009 in someone else's Stax amp. Basically help to isolate the problem, and see if it can be replicated in various setups. Yes it's not his responsibility to do so but it seems going through the official methods aren't getting anywhere. So may as well do something instead of having $5000 worth of gear completely idle. Maybe helping to isolate the issue can further help PJ as the broker direct the local retailer & Stax on exactly how to replicate the issue.

post #577 of 832
Let's set PJ aside for a moment. Where can one buy 009s in the US through the authorized dealer network right now? In my understanding, all sales go through Yama's, and several posts on this thread suggest that after-sales service there leaves much to be desired. For example, I believe Justin from HeadAmp is an authorized dealer, but (1) his site has shown 009s out of stock for months, and (2) doesn't everything go through Yama's anyway? A few other places list 009s, like Woo Audio, but I have no idea if Woo had them in stock, or if Woo is an authorized dealer.

Some more information on the quality of service would be helpful, if one were to buy Stax products through the official channels.
post #578 of 832
Quote:
Originally Posted by gepardcv View Post

Some more information on the quality of service would be helpful, if one were to buy Stax products through the official channels.

 

That's where it hurts unfortunately. Stax distributors in both Europe and US don't necessarily have the best reputation (either by lack of responsiveness and / or price gauging). Heavy import duties in Europe don't help either.

 

Having said that, I know several people in France who went through official channel and it's as anakchan suggesting: the dealer and distributor made sure customer's 009 was fixed. Took probably 2 months or so, but got resolved at no cost to end customer. 

 

arnaud

post #579 of 832
Quote:
Originally Posted by arnaud View Post

Having said that, I know several people in France who went through official channel and it's as anakchan suggesting: the dealer and distributor made sure customer's 009 was fixed. Took probably 2 months or so, but got resolved at no cost to end customer. 

arnaud

My guess is this will only happen while the product is under warranty, after that's gone the buyer will have to pay for whatever repairs are needed.
post #580 of 832
Don't know in US but here in UK STAX service is great and worth every penny. I had a couple of issues with Stax amps in the past and my dealer even offered me a replacement unit while my amp was being serviced. My 507 also had an imbalance problem and was replaced immediately.
And when I ordered my 009 the dealer drove to my place to deliver it!! He also offered me to trade in my 507 first, and then my 007: this is great service and I'm happy to pay for it.
post #581 of 832
Just asking, did anyone here ever experienced imbalance due to a bad voltage step down? is this possible?
post #582 of 832

As i wrote early, my new Sr-407 got imbalance problem, but after one week of listening imbalance is gone. So, for now everything is ok. :)

I do nothing special for it.  The same voltage step down, the same source. I change wires between DAC and SRM-323,but its not affect imbalance.


Edited by Michel Dir - 9/19/14 at 2:06am
post #583 of 832

did your unit behave like that out of the box or has it ever been good?

My experience with my rig had never been OK since day 1

post #584 of 832

Anyone have ample stax equipments and willing to do a swap listen for me?

Im located in Australia, but anywhere is fine but I prefer closer for time and costs.

post #585 of 832

You made the assumption that just because you pay with real money rather than plastic its a dogy deal and tries to avoid paying vat. This is absolutely not the case!

 

So the price you are quoting of £2050 does this include all the import duty, vat and administration charges? If not you need to deduct £500 from your saving making a total cost of around £2550 all in with no warranty and it would seem crap service from a seller who has no relationship with the manufacturer.

A friend on mine recently purchased a set from an authorised seller without using plastic and paid just over £3000 so if my calculations are correct then the actual saving is more like £500 than £1400? You have to make a value judgement if its worth the risk for these savings

Have you ever had to return an item outside the EU for warranty work? Well I can tell you its a lot of fecking hassel becides the cost. Having to fill in all the paperwork and dealing with customs. If the repairer forgets to mark it clearly as warranty repair then customs will insist on charging you all vat, duty and admin charges all over again. You then have to provide proof to those faceless bureaucrats that it is a genuine warranty repair which can lead to a whole lot of hassel and can be very time consuming. I know been there got the tea-shirt!!

  

Quote:

Originally Posted by David1961 View Post


On the last few occasions where I suggested paying cash I was told it was illegal for them to accept cash in return of a discount, but this was only when there was VAT on what I was buying.
However I've been on the PJ website again and the 009's work out at around £2050 + the PayPal fee.
As I mentioned in one of my recent posts, I've recently seen the 009's at £3495 in the UK.
So complin, try going to a UK dealer and say how much would they knock off for cash, and I'll be surprised if it comes anywhere near the cash that can be saved by getting from PJ. ( around £1400 )

Edited by complin - 9/19/14 at 2:24am
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