Head-Fi.org › Forums › Summit-Fi (High-End Audio) › High-end Audio Forum › Stax SR-009 Channel Imbalance Trouble / Driver Problem?
New Posts  All Forums:Forum Nav:

Stax SR-009 Channel Imbalance Trouble / Driver Problem? - Page 34

post #496 of 832
Quote:
Originally Posted by CybDev View Post


I thought about building a KGSSHV myself, but some of the components will be expensive for me to source for a single run, others probably hard to come by?
I don't have a proper electronics workshop, and the place I know I could work on it, where they have decent equiptment, is rather far away so there would be quite some effort involved.
Not really keen on commmissioning a build at the local electronics shops either tbh.
Oh and the chassis, this I would have to outsource anyway, I'm useless in a machine shop tongue.gif
Not that I'd be putting in money or time on that without auditioning one first... I suppose I'll try to drop by RMAF/CanJam or something one year smily_headphones1.gif

Yeah but actually getting a BHSE seems to be kinda like winning the lottery, if you play long enough eventually you will get a prize... but maybe not in this lifetime rolleyes.gif
Not to mention my somewhat harsh comments in some other threads regarding how business is conducted won't be helping me at all wink.gif

There's a strong possibility I'll be hearing a KGSSHV along with my BHSE maybe in a month or so, and both will be used with my K-01. In using the K-01 both amps can be listened to within seconds from each other, which I think is the very best way of comparing any differences.

With the lottery there's a very slim chance of winning it. But with the BHSE, you will eventually get it if you place an order.
post #497 of 832
Quote:
Originally Posted by georgep View Post
 
Did you try counting them? You probably only need one hand if you are being conservative and doing some weighing, and no more than two hands if you are being generous. Just going to your point about forums slanting the figures and then you also say "it does seem a lot of 009s had to go back" - so what is "a lot" and how many did you count?

I counted but soon forgot. :o It's under a dozen though, which is why I still think it's not even really a problem. Besides the fact that such a costly headphone can have such a 'defect'. And most of these reports were back when Stax stopped shipping the 009's for a while(Here). That is, since 2013 til now around 7-8 reports.

It'd be much more interesting to hear from folks over in Japan. But still, the numbers are pretty damn small.


Edited by paradoxper - 7/16/14 at 9:00am
post #498 of 832
Quote:
Originally Posted by bearded man View Post


I had many electrostats and never meet the problem like channel imbalance.
My old headphones looks and sounds like brand new.

 

That's great to hear. :D

post #499 of 832

SR-009 was  fixed and returned home safely:)

post #500 of 832

I have the same problem with SR-407. The left speaker more loud, than right.  And if I touch  right side with the hand, music volume changes for a second, and return back to the previous level. :( Another problem, different imbalance on the different music volume.
I bought Stax on amazon.co.jp a month ago, and received just a week ago.
I am using sr407 with  sr-323 driver.

 

P.S. Stax coming to me by the boat and train. Without planes at all. So it's not decompression in the flight, i think it's a Stax problem. :(

 

Sorry about my english...

post #501 of 832
Quote:
Originally Posted by Michel Dir View Post

I have the same problem with SR-407. The left speaker more loud, than right.  And if I touch  right side with the hand, music volume changes for a second, and return back to the previous level. frown.gif Another problem, different imbalance on the different music volume.

I bought Stax on amazon.co.jp a month ago, and received just a week ago.

I am using sr407 with  sr-323 driver.

P.S. Stax coming to me by the boat and train. Without planes at all. So it's not decompression in the flight, i think it's a Stax problem. frown.gif

Sorry about my english...

Different imbalance as you change the volume? Sounds like a bad pot tbh...
post #502 of 832

Sent my brand new 009s back to Stax through PriceJapan for severe-channel-imbalance repair on July 21. PJ just responded:

 

Quote:
Your items was returned by Stax comment as following;

'' Even by long test, we did Not find problem.   We return it as it is. ''

 

And now PJ is asking for an extra $50 on top of the return shipping charge for a "no-problem-found case", which they never mentioned before.

 

This whole thing's a scam. I can't wait to get these back, hope to God they're really fixed as with Stax's other "There's no problem!" BS responses, sell them, and never buy another Stax product again.

 

I went through PJ. That one's on me. But the rest of this imbalance flaw smells fishy at best, and I can't wait to get out of it. A $3500 flagship headphone gave me only four days of awesome audio, followed by months of headaches and denial. The HE-6 is close enough (and better in some regards IMO), it works perfectly, it's easily and quickly available, and the manufacturer respects its customers.

post #503 of 832
Precautions!
Please find the following label for your area.
It is attached on packing box of an authorized product.
 
 
The following "warranty card" is valid for Japanese market only.
This product does not have warranty abroad.
 

 

Quote:

Originally Posted by marcoarment View Post
 

Sent my brand new 009s back to Stax through PriceJapan for severe-channel-imbalance repair on July 21. PJ just responded:

 

 

And now PJ is asking for an extra $50 on top of the return shipping charge for a "no-problem-found case", which they never mentioned before.

 

This whole thing's a scam. I can't wait to get these back, hope to God they're really fixed as with Stax's other "There's no problem!" BS responses, sell them, and never buy another Stax product again.

 

I went through PJ. That one's on me. But the rest of this imbalance flaw smells fishy at best, and I can't wait to get out of it. A $3500 flagship headphone gave me only four days of awesome audio, followed by months of headaches and denial. The HE-6 is close enough (and better in some regards IMO), it works perfectly, it's easily and quickly available, and the manufacturer respects its customers.

post #504 of 832
Quote:
Originally Posted by complin View Post
 

And that's why I'll never buy from PJ.  :smile: Are they new/used/refurbed? 

post #505 of 832

@complin: I know it's hard to hear in a Stax thread that Stax's flagship headphone has a serious problem affecting a good number of buyers and they keep denying that it's real, but in which part of my post was I complaining about the warranty?

 

Quote:
Originally Posted by MacedonianHero View Post
 

And that's why I'll never buy from PJ.  :smile: Are they new/used/refurbed? 

 

They were new, factory sealed.


Edited by marcoarment - 9/12/14 at 8:16am
post #506 of 832

Wow, I was THIS close to pulling the trigger, but this thread is really discouraging me from picking up a pair of SR-009s (or even Stax electrostats in general). Really feel for Marco here -- if I'm paying high-end prices, I expect high-end product AND service.

 

People rag on Apple for the small price premium they command, but their gear is consistently high-quality and service top-notch, which are qualities I'd happily pay for. I'm almost tempted to start ranting about Japanese service: they bend over backwards for you when you first walk in that door, but couldn't care less about you once they've got your money.

 

It'd be nice if some of the Head-fi members with Stax connections can get an official response out of those guys...

post #507 of 832
Quote:
Originally Posted by marcoarment View Post
 

 

 

 

They were new, factory sealed.

Because they looked that way? :rolleyes: Shrink wrap technology isn't that complicated. I don't even think PJ is an authorized Stax dealer in Japan. 

 

According to elusivedisc.com, the SR-009s are their #1 selling headphone by a good margin (in terms of units sold, not $) and while some experience imbalance issues (like all other stat headphones), I think you're exaggerating the number affected. I (and many) have had units for many years all without issue (knock on wood of course); hopefully your pair will work for many years problem free.

 

What amp are you using? Have you ruled it out? Sorry I might have missed that.

post #508 of 832

Sorry but I do feel sympathetic

I have been a Stax user for over 40 years and I can say I have never had a set fail or had an imbalance problem in that time. I can honestly say they are probably the most reliable electrical item in the whole house!

We dont know the exact numbers that have received 009's with a genuine imbalance problem (fault). That is required actual repair. However from anecdotal evidence it is thought to be quite a small number. I have several friends who have purchased 009's and none have experienced this issue.

You always take a risk if you purchase a grey import but Stax honoured the warranty even though you bought them through an intermediary. My guess is it takes so long because PJ has to sent them back to the authorised reseller in Japan and they have to return them to Stax, so passing through several pairs of hands. You gave the impression that Stax dont care about their customers, but I dont believe this to be the case. I have always received first class service from their representative here in the UK. Grado on the other hand flatly refuse to offer any service where you do not have proof of purchase in the US, even if you can prove you bought it from an authorised dealer.      

 

Quote:

Originally Posted by marcoarment View Post
 

@complin: I know it's hard to hear in a Stax thread that Stax's flagship headphone has a serious problem affecting a good number of buyers and they keep denying that it's real, but in which part of my post was I complaining about the warranty?

 

 

They were new, factory sealed.

post #509 of 832
Quote:
Originally Posted by MacedonianHero View Post

Because they looked that way? " src="http://files.head-fi.org/images/smilies/rolleyes.gif"> Shrink wrap technology isn't that complicated. I don't even think PJ is an authorized Stax dealer in Japan. 

 

According to elusivedisc.com, the SR-009s are their #1 selling headphone by a good margin (in terms of units sold, not $) and while some experience imbalance issues (like all other stat headphones), I think you're exaggerating the number affected. I (and many) have had units for many years all without issue (knock on wood of course); hopefully your pair will work for many years problem free.

 

What amp are you using? Have you ruled it out? Sorry I might have missed that.

 



PJ are not a dealer in Japan, but they do only sell new stuff - they act as a middle man for Japanese dealers getting a cut from the buyer and likely a cut from the dealer as well. The $50 charge sounds a bit jerky given that they make some good money on these, but one can also see how their margins could start to shrink if they are just doing busy work. I have bought from PJ and know many others who have as well and everything has been perfect. And although you save quite a chunk of money in dealing with them, they should be upfront with ancillary fees where something is found not to require warranty repair (and maybe it is somewhere on their website that I have not seen). And yes, I too see the imbalance issue as seriously overblown, but do understand the frustration that people must feel when it happens to them.

I think he has a KGSSHV, but can't recall if he had another amp or Stax headset to rule out the amp.
post #510 of 832

Then I suggest you buy them from an authorised seller in the US this is the service and support model Stax have set up worldwide. Thats what the dealers markup is for to fund the service they are supposed to provide to customers

 

Apple might be a small premium in the US but its a huge one in Europe. I can also speak from experience and build quality of products like the I phone which I found to be of extremely poor build quality and poor reliability. The constant little things which just stopped working the repair shop had it more time than I did. Doubtless to say I wont purchase another at a cost of of over $750!

  

Quote:

Originally Posted by CongeeBear View Post
 

Wow, I was THIS close to pulling the trigger, but this thread is really discouraging me from picking up a pair of SR-009s (or even Stax electrostats in general). Really feel for Marco here -- if I'm paying high-end prices, I expect high-end product AND service.

 

People rag on Apple for the small price premium they command, but their gear is consistently high-quality and service top-notch, which are qualities I'd happily pay for. I'm almost tempted to start ranting about Japanese service: they bend over backwards for you when you first walk in that door, but couldn't care less about you once they've got your money.

 

It'd be nice if some of the Head-fi members with Stax connections can get an official response out of those guys...

New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: High-end Audio Forum
Head-Fi.org › Forums › Summit-Fi (High-End Audio) › High-end Audio Forum › Stax SR-009 Channel Imbalance Trouble / Driver Problem?