Update: MP4Nation is a very people focused company. I just wanted to update to let you guys know that I was falsely accusing them of selling me used gear, for Fiio's shoddy workmanship. MP4 Nation is fantastic and I look forward to doing business in the future with you :)
So this is a bit of a rant on account of me being incredibly irritated with the outcome of my order; please bear with me if my blind anger transpires to scattered thoughts of incoherence(I will fix it later).
Over a month ago, I had placed an order for the Fiio e7 + e9 + Brainwavz M2 bundle. The bundle just arrived today in the mail. Now I know a bunch of you could sympathise with me when I say I was absolutely filled with anticipation after waiting a long month and a half for gear which will supposedly brings sound to a whole nother level. Unfortunately, the excitement and anticipation quickly fled as I opened my package...
The first thing I thought to myself was: where's the M2!? As I began opening the boxes looking for the pair of headphones, I noticed something odd about the E9..
Crap! that looks serious. I couldnt take better picks since my phone's camera is horrendous at handeling light; but the little gash/burn/rash, or whatever it is, on the terminal mold gets in the way of the pins, basically rendering the e9 useless
Quite dissapointed in what I saw, I continue my search for the M2's; maybe they're in the E7 box?
Upon unveiling the E7, I find a note on the face of the e7 with a "Remark" heading:
Hmm... Their note seems awfully direct, seeing how they wanted me to keep the e7 for a few weeks before attempting to remove the "protective film"...
Again, please excuse the quality..
Upon further inspection, I was able to confirm that the scratch(es) were indeed on the actual finish, and not on some fabled protective film they claim. You really cant tell because of the lighting, but the scratches are easily noticable to the naked eye.
I'm sending them an e-mail right now to see if they can sort this out. Considering the combination of wrongs with my order, I really find it a topping on the cake when they figured typing up a little love-note on the e7 makes their negligence acceptable. Am I right to be angry? I have been fighting a nagging urge to file a complaint with the BBB and my Creditor just to make me feel better; however I'm reluctantly holding on a pint of hope that we can see eye to eye and fix this significant issue.
Edited by aleki - 2/5/12 at 1:07pm