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Seriously, Denon? - Page 2

post #16 of 51
Quote:
Originally Posted by fatcat28037 View Post



LOL, I don't think so. New-in-the-box phones with loose parts and packaging that, when removed, destroys the finish, This is a Denon problem. Now with that said, the seller may replace the product out of good faith but Denon still needs to be made aware of the faulty products they're shipping and that they have an unhappy customer.



 



exactly

 

post #17 of 51

Honestly if the seller isn't an authorized dealer Denon has every right to ignore the service. This is why you always look for legit sellers no matter how good the deal is. If they aren't authorized dealers I wouldn't even think of buying from them.

 

As for the headphones, I'm checking out my D2k right now and don't see how the paint could peel off like that..it just isn't the kind of material that I'm seeing. Everything else looks legit though.

post #18 of 51
Quote:
Originally Posted by adriantannerisb View Post

Well, I never paid any customs fees as of yet because I had my relative bring it in a suitcase, instead of shipping it here. I'm not 100% totally sure how it works though, but I know that sending a package is expensive regardless of customs.



If you get something back from a reparation, you shouldn't have to pay import tax, because it's not a purchase

 

If Denon and/or the seller are having a good fair customer policy, they should pay for you shipping costs back, because it's not your fault as a buyer, but I'm afraid chances are not high they will do that.

 

post #19 of 51

That's too bad. I'm sorry. I heard of the same thing happened to a couple of D7000 buyers as well. Simply unacceptable.

 

For how amazing the D2000 feels in your hand, it's kinda sad that they are so incredibly fragile. Partially the reason I didn't go further down the Denon line.

post #20 of 51

So we all know how this turned out :)

 

We asked that the item be packed up as it was received, and sent back for a full refund.

 

 

Here is the email we sent:

 

 

We have absolutely NO problem(s) taking back the item for a refund. No one should have to spend that kind of money on anything and have it fall apart when they get it.
 
All you need to do it pack it up and send it back to us for a refund.
 
We buy ALL of our items Denon, Monster ect from authorized dealers ... so therefore there are no problems with taking back items that are DOA.
 
post #21 of 51
Thread Starter 

Yep, that's what Pace306 sent. He replied to the original message pretty darn quickly as well! 

 

For now, I want to see if I can get the screw repaired here, because even if Denon or Pace306 agreed to pay for shipping back and give me a refund, I wouldn't have a set of cans until July, which is the next time I go to America. 

post #22 of 51

That's great news, I'm glad to hear it. I would almost say don't give up on them yet, because they are fabulous headphones!

post #23 of 51
Quote:

It's not uncommon. It's happened before as i've seen. Both the screw issue and the paint-issue are commong with the Denons.
But i still love them and live on the hope that i won't suffer from it. But with my luck, i will.

 

Originally Posted by TobaccoRoad View Post
 

Honestly if the seller isn't an authorized dealer Denon has every right to ignore the service. This is why you always look for legit sellers no matter how good the deal is. If they aren't authorized dealers I wouldn't even think of buying from them.

 

As for the headphones, I'm checking out my D2k right now and don't see how the paint could peel off like that..it just isn't the kind of material that I'm seeing. Everything else looks legit though.

 

 

 

 

 



 


Edited by HK47 - 5/22/11 at 12:24pm
post #24 of 51

not to diss the Denons, but if you're looking for a headphone with a similar frequency response that is both super-comfortable and pretty well-built, and also a lot less money, i recommend the Sennheiser HD555s.

 

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post #25 of 51
Quote:
Originally Posted by pace306 View Post

So we all know how this turned out :)

 

We asked that the item be packed up as it was received, and sent back for a full refund.

 

 

Here is the email we sent:

 

 

We have absolutely NO problem(s) taking back the item for a refund. No one should have to spend that kind of money on anything and have it fall apart when they get it.
 
All you need to do it pack it up and send it back to us for a refund.
 
We buy ALL of our items Denon, Monster ect from authorized dealers ... so therefore there are no problems with taking back items that are DOA.
 

That is why you contact the person you purchased them from. cool.gif
post #26 of 51
Quote:
Originally Posted by peskypesky View Post

i recommend the Sennheiser HD555s

The bass is weak compared to the Denons.
post #27 of 51
Quote:
Originally Posted by peskypesky View Post

not to diss the Denons, but if you're looking for a headphone with a similar frequency response that is both super-comfortable and pretty well-built, and also a lot less money, i recommend the Sennheiser HD555s.


you also forgot to mention they sound nothing alike

 

post #28 of 51

when i tried to send mine back to amazon they denied the return ::

 

I do apologize after reviewing you return we can not take this item back if the item was damaged from the tape you will have to go directly through Denon for an exchange

 

so i sent them :

 

no ... i want my money back this was sold "like new" and was not "like new" it is defective and i want a refund... they are as "like new" as they came .. DEFECTIVE ! refund or you will be dealing with my cc company.

 

 

their return policy:
Items* may be returned in like-new condition within 14 days of the date you receive your order. You will be refunded the full merchandise total, not including the original or return shipping costs. For defective products only

 

after this i got automated rma number and a ups shipping label :) f u amazon they have lost my business.

post #29 of 51

I would start a paypal or credit-card dispute right away and send them back signature-required. I hope you didn't pay by check or money order (never do that).

You have all the proof you need. You'll be out some shipping $ & I would try to get that back from the seller or else give him really negative feedback.

 

Of course, only do this if you are sure they arrived damaged at the address the seller shipped them to in the original transaction. If you are not certain of this, then I guess you just need to get them fixed.

post #30 of 51

Imagine this happening with an AH-D7000. That's what happened to me. It's going to be awhile before I buy another Denon headphone.

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