Head-Fi.org › Forums › Equipment Forums › Headphones (full-size) › Seriously, Denon?
New Posts  All Forums:Forum Nav:

Seriously, Denon?

post #1 of 51
Thread Starter 

About two weeks ago, I did a lot of research on what headphones to buy and even made a thread, and eventually decided on the Denon AH-D2000. I ordered them new from the eBay user Pace306  for $275. I ordered from that seller specifically because they had eBay top-rated seller status, or whatever eBay calls it. I live in Eastern Europe but I shipped them to the USA and had a relative who was going to the USA pick them up and bring them back to me. So they arrived today, safely wrapped up. I excitedly opened the package, but my excitement faded quickly. I think pictures can explain why better than I can:

IMG_8508.JPG

The right headphone was completely disconnected from the headband.

 

IMG_8509.JPG

The screw just wasn't there.

 

IMG_8510.JPG

It wasn't in the headphone either.

 

IMG_8517.JPG

To add insult to injury, the silver coating on the headband came off as I was carefully peeling off the plastic wrapping. I though that this was supposed to be made of a magnesium alloy, not plastic! Could I have gotten a knockoff pair? It seemed unlikely, considering the seller was a top-rated seller. The best way to find out would be to listen to them.

They sounded pretty good, a lot like the reviews said would sound. Amazing bass. They sure didn't sound like knockoffs. Maybe I could gain some clues by looking under the pads.

 

IMG_8512.JPG

Looked alright to me. I didn't know what they are supposed to look like, though. I couldn't find any pictures of them without the pads by searching, either.

 

Well then I found these pieces in the box:

IMG_8513.JPG

These were the pieces that were supposed to hold the headphone and the headphone together.  Curses!

 

IMG_8514.JPG

The box seemed legit, but I know that counterfeiters can easily fake that.

 

In the end, I came to the conclusion that the headphones are the real deal, but Denon constructed them with bull**** quality.

 

So, what do you think I should do? I can't send them back to the seller because I'm in Eastern Europe. I doubt I have a warranty because eBay sellers aren't Denon certified retailers, and I think you only get a warranty if you order from an authorized retailer.

 

EDIT: I decided to stop being a frustrated idiot, and actually figure out how the whole screw contraption works. It seems that all the pieces are there, but the main screw that keeps it together just broke. If I went to a hardware store and bought a similarly sized screw, I could put the nuts and the spring and everything else back on and then it would be OK again. 

 It's still unacceptable that Denon would ship a broken product that requires the customer to fix it when they receive it though.


Edited by adriantannerisb - 5/22/11 at 7:58am
post #2 of 51

Wow, that's pretty awful.  But these are supposed to be made of magnesium?  It must be the chassis inside that is or something...odd that the paint would strip off like that though.  Perhaps you should send Denon an email about this.

post #3 of 51
I feel your frustration, I own the 1100's and the build quality is questionable. I'm surprised how well they've held up. The hinge holding the cups could quite easily break.

They look genuine to me but obviously passed the QC check somehow.
Edited by rovex - 5/22/11 at 8:17am
post #4 of 51
I got my D2K's from a authorized reseller and they have been great.
Edited by Croozer - 5/22/11 at 8:29am
post #5 of 51

They look like a legit pair judging from the photos alone. Have u contacted the seller regarding this matter?

post #6 of 51

Definitely contact Denon via email if possible, the quicker-the-better. Politely convey how disappointed you are and include the photos you're shown here. It couldn't hurt to mention you're a member of the Head-Fi Forum.  Good luck.

post #7 of 51
Quote:
Originally Posted by fatcat28037 View Post

Definitely contact Denon via email if possible, the quicker-the-better. Politely convey how disappointed you are and include the photos you're shown here. It couldn't hurt to mention you're a member of the Head-Fi Forum.  Good luck.


LOL, Denon has nothing to do with this, he needs to contact whoever he purchased them from.
Edited by Croozer - 5/22/11 at 8:43am
post #8 of 51
LOL, Denon has nothing to do with this, he needs to contact however he purchased them from.[/quote]

He said they were brand new with the plastic on, difficult to see how the seller is culpable.
post #9 of 51
Quote:
Originally Posted by rovex View Post


He said they were brand new with the plastic on, difficult to see how the seller is culpable.

He did not buy direct from Denon, customer service is handled by the reseller and if the reseller feels the need he contacts the manufacturer.
Edited by Croozer - 5/22/11 at 8:49am
post #10 of 51



LOL, I don't think so. New-in-the-box phones with loose parts and packaging that, when removed, destroys the finish, This is a Denon problem. Now with that said, the seller may replace the product out of good faith but Denon still needs to be made aware of the faulty products they're shipping and that they have an unhappy customer.

Quote:
Originally Posted by Croozer View Post



Quote:
Originally Posted by fatcat28037 View Post

Definitely contact Denon via email if possible, the quicker-the-better. Politely convey how disappointed you are and include the photos you're shown here. It couldn't hurt to mention you're a member of the Head-Fi Forum.  Good luck.




LOL, Denon has nothing to do with this, he needs to contact however he purchased them from.


 

post #11 of 51
Thread Starter 

I'm in the process of writing both Denon and the seller emails. The problem, though, is that even if the seller or Denon decide to help me or refund me or do something, I wouldn't be able to send in the headphones because of where I am now. Sending anything in/out of Eastern Europe, which is where I live, costs lots of $$$ in shipping and customs fees.


Edited by adriantannerisb - 5/22/11 at 9:16am
post #12 of 51

This is pretty bad.I have a pair of ad5000. I dun think the sliver can be that easy to peel off...and also from you picture u r lack of a piece of circle leather for the broken pad. I know made in china.But I am sure this has nothing to do with denon..it's the seller.

post #13 of 51

i had same thing happen with a pair i bought tape pulled the paint right off

post #14 of 51

Are you sure about the customs? You probably won't have to pay custom fees because it is replacing a faulty product, and not importing a new one. As for as customs goes you have already "payed" the fees. At least that is how it works over here.

Quote:
Originally Posted by adriantannerisb View Post

I'm in the process of writing both Denon and the seller emails. The problem, though, is that even if the seller or Denon decide to help me or refund me or do something, I wouldn't be able to send in the headphones because of where I am now. Sending anything in/out of Eastern Europe, which is where I live, costs lots of $$$ in shipping and customs fees.



 

post #15 of 51
Thread Starter 

Well, I never paid any customs fees as of yet because I had my relative bring it in a suitcase, instead of shipping it here. I'm not 100% totally sure how it works though, but I know that sending a package is expensive regardless of customs.

New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Headphones (full-size)
Head-Fi.org › Forums › Equipment Forums › Headphones (full-size) › Seriously, Denon?