About two weeks ago, I did a lot of research on what headphones to buy and even made a thread, and eventually decided on the Denon AH-D2000. I ordered them new from the eBay user Pace306 for $275. I ordered from that seller specifically because they had eBay top-rated seller status, or whatever eBay calls it. I live in Eastern Europe but I shipped them to the USA and had a relative who was going to the USA pick them up and bring them back to me. So they arrived today, safely wrapped up. I excitedly opened the package, but my excitement faded quickly. I think pictures can explain why better than I can:
The right headphone was completely disconnected from the headband.
The screw just wasn't there.
It wasn't in the headphone either.
To add insult to injury, the silver coating on the headband came off as I was carefully peeling off the plastic wrapping. I though that this was supposed to be made of a magnesium alloy, not plastic! Could I have gotten a knockoff pair? It seemed unlikely, considering the seller was a top-rated seller. The best way to find out would be to listen to them.
They sounded pretty good, a lot like the reviews said would sound. Amazing bass. They sure didn't sound like knockoffs. Maybe I could gain some clues by looking under the pads.
Looked alright to me. I didn't know what they are supposed to look like, though. I couldn't find any pictures of them without the pads by searching, either.
Well then I found these pieces in the box:
These were the pieces that were supposed to hold the headphone and the headphone together. Curses!
The box seemed legit, but I know that counterfeiters can easily fake that.
In the end, I came to the conclusion that the headphones are the real deal, but Denon constructed them with bull**** quality.
So, what do you think I should do? I can't send them back to the seller because I'm in Eastern Europe. I doubt I have a warranty because eBay sellers aren't Denon certified retailers, and I think you only get a warranty if you order from an authorized retailer.
EDIT: I decided to stop being a frustrated idiot, and actually figure out how the whole screw contraption works. It seems that all the pieces are there, but the main screw that keeps it together just broke. If I went to a hardware store and bought a similarly sized screw, I could put the nuts and the spring and everything else back on and then it would be OK again.
It's still unacceptable that Denon would ship a broken product that requires the customer to fix it when they receive it though.
Edited by adriantannerisb - 5/22/11 at 7:58am