JMoney Ear Pads, poor build quality, worst customer service. Must Read! *** Pictures *** - Page 2

Sorry to hear about your luck. I was honestly planning on purchasing some of these. I don't know how I feel after looking at your pair.

Geez, does your life revolve around these earpads or what?

It's not like it's the end of the world if one earpad looks a bit off, but is still functional.

Since you opened a thread here the manufacturer has no choice but to eventually exchange the imperfect pad for a better one or take a hit on his quality control's reputation, naturally he's most likely going to opt for the former.

Since the earpads are functional, why not just relax and use them until he replies to you and lets you send it back, instead of minuting every day he doesn't reply to you.

So if you were sold a new car and the brakes didnt work you wouldnt care? I mean I guess you can still drive it, the function you actually paid for. But it would be nice for the whole thing to work right? What if the car company didnt take the time to reply to your concerns?

I guess it can be done, but I find it hard to go three days without checking my email. Its easy to respond with an "im sorry, ill make you another set." that only took me 5 secs to type.

Quote:

Originally Posted by tk3 

Geez, does your life revolve around these earpads or what?

It's not like it's the end of the world if one earpad looks a bit off, but is still functional.

 

Since you opened a thread here the manufacturer has no choice but to eventually exchange the imperfect pad for a better one or take a hit on his quality control's reputation, naturally he's most likely going to opt for the former.

Since the earpads are functional, why not just relax and use them until he replies to you and lets you send it back, instead of minuting every day he doesn't reply to you.

 

 

Quote:

Originally Posted by schwallman 

So if you were sold a new car and the brakes didnt work you wouldnt care? I mean I guess you can still drive it, the function you actually paid for. But it would be nice for the whole thing to work right? What if the car company didnt take the time to reply to your concerns?

 

I guess it can be done, but I find it hard to go three days without checking my email. Its easy to respond with an "im sorry, ill make you another set." that only took me 5 secs to type.

 

 

 

Lol that's a terrible comparison 

A slight lack of padding nowhere near equates to the lack of a break feature in a car... that's just a deadly exaggeration.

I think what tk3 was getting at is simply that theres nothing wrong with this thread, but the constant day to day updates are unjustly hurting J$'s reputation. He's a busy guy, give him time to respond and deal with the situation and then update us once he does so. I can't imagine that he wouldn't be more than willing to replace the pad, nevermind the fact that he now doesn't have a choice because of this thread...

Yeah i thought about changing the example to a car with leather seats with one headrest made of cloth. The brakes are somewhat extreme, but still the same concept.

I cant imagine jmoney just blindly makes products without having something to test out the end result on. Theres no way I send that to a paying customer if I see first hand they dont appear the same on my own set of headphones.

Quote:

Originally Posted by colmustard 

 

Lol that's a terrible comparison 

 

A slight lack of padding nowhere near equates to the lack of a break feature in a car... that's just a deadly exaggeration.

 

I think what tk3 was getting at is simply that theres nothing wrong with this thread, but the constant day to day updates are unjustly hurting J$'s reputation. He's a busy guy, give him time to respond and deal with the situation and then update us once he does so. I can't imagine that he wouldn't be more than willing to replace the pad, nevermind the fact that he now doesn't have a choice because of this thread...

You are not wrong at all.  After seeing some pics and youtube reviews I decided against the products.  The headband seems to be more consistent but the earpads range all over in build quality.  Premium price=Premium product=Premium service IMO.  

I take it you've tried sending one from a different email address also? I run a business too and often it's easy for customer emails to get filtered into the wrong folder (spam).

Even when I check all 2000 spam emails, there is also one I seem to miss. Emails also seem to get "lost" on the way, however that's possible.

Free email accounts seem to get automatically filtered the most.

As for me, I would have waited an entire week first. Most likely they will take care of the problem in the end. Hope so.

As a last resort you can snail mail them!! That would be quite sad if you had to do that. I imagine they don't offer phone support.

PS. Also try a "Return Receipt" by email. That way you know for sure they read it...unless they decline it.
 

Quote:

Originally Posted by DjAmTraX 

**** Day THREE, no response from JMoney. Not happy!

The guy is somewhat know for not being prompt with customer service, but you miss my point.

What's the point of making updates like this, it's not like the guy is intentionally ignoring you and every day you don't get a reply

he's like "Oh no, DjAmTraX is going to make another update in his thread, there goes the reputation!".

Eventually he's going to reply and either work things out with you or not, but considering you'll want to post the end results here, most likely he'll be

willing to make amends.
Thus, whether you're keeping track or not simply makes no difference, and it's really petty.

So I would just use the pads, they are functional and just relax and wait until he lets you replace them.
 

Quote:

Originally Posted by DjAmTraX 

Quote:

Originally Posted by tk3 

Geez, does your life revolve around these earpads or what?

It's not like it's the end of the world if one earpad looks a bit off, but is still functional.

 

Since you opened a thread here the manufacturer has no choice but to eventually exchange the imperfect pad for a better one or take a hit on his quality control's reputation, naturally he's most likely going to opt for the former.

Since the earpads are functional, why not just relax and use them until he replies to you and lets you send it back, instead of minuting every day he doesn't reply to you.

 

 

I have one! How about you bought a new car and the paint was wavy and dull on one side? It's the same color just not the same finish. Would you expect the seller to make it right for you? Think about the resale value of that car?

This thread may be my only way to get an exchange since I have no recourse on the payment sent. I hope members who read this thread support me until things are made right. I paid $91 of my hard earned money on these so it's not ore the top of me to get what I had intended to buy, a nice pair of "upgraded" ear pads.

I will continue to update this thread each day I don't get a response. JMoney can still turn this thread positive. The cards are in his hands.