I got my D7000 ear pads from J$ yesterday. The wait was about two weeks from placing order to in my hands, but I did pay extra for fast ship. I have to say that I am not completely happy with the build quality of ONE of the ear pads. The leather is all bunched up and the pad is not as firm as the other one. Inside the ear pad was a bit faded in color. I like that it's a bit ticker so the headphones now fits better. But just the build quality of ONE is not what is shown on the web site. I've contacted J$ about this issue, no reply yet.
- Day THREE, no response from JMoney
-Day four: Response from JMoney.
"Thanks for your email. As each of my pads are handmade, you are going to see differences
between each and every pad. By looking at the photos, you are simply seeing the natural
folds of the particular piece of leather. Each piece of leather is stamped out to look like
one another but because leather is actually the skin of an animal, parts will be thicker
and will form around the memory foam in a different way.
Hope that explains everything. If you really wish to have the pad exchanged, I am happy
to do so; however, you would have to pay the shipping costs".
thanks and best regards
Jeremy
-My reply email:
Jeremy,
I understand that leather is not perfect, but
the craftsmanship of the pads should be consistent. The one pad I received clearly is not like ones shown on your web site and the other pad you sent me. Asking me to pay additional shipping to exchange what should not have been sent to me is not reasonable.
I want to continue to recommend your products to other headphones
audiophiles, but i can't if JMoney wouldn't stand behind their products.
I look forward to your final decision.
Mike~ Sent from my iPhone
Final outcome on the 6th day:
Well, it's been two days since I replied to JMoney's email asking for his final decision. No response yet. IMO, he should reply to his customers more promptly specially when the email has a subject line of "problem with my order". I am considering this purchase as a loss. I hope that others who are thinking of buying from JMoney will see this thread and seriously think about who they are dealing with.
**** update/resolution ****
After a few emails (long in between), JMoney would exchange it if I send BOTH pads back to him. I pay shipping on IN and he pays shipping on the OUT. I asked him to send me pictures of the replacement pads to ensure the issue doesn't repeat and more money out of my pocket on shipping. A few days later, he tells me he looked through 15 pads he had on hand and he doesn't feel that those will meet my expectations. He offered me a partial refund. Two days later, he refund my Pay Pal $20. Am I happy? Not really. I'm done with this deal. I've moved on. You tell if $20 is a fair refund? I paid almost $100.
I didn't send mine back because he didn't have a replacement that will meet my expectations (same as the other pad I got). He suggest I order another pair from Headroom. I emailed Headroom about the pads. They said the JMoney ear pads are NOT returnable if they don't meet my expectations. That means you get what we send you and you're on your own. I did not order another pair. I'm moving on. Education is expensive right?
Edited by DjAmTraX - 5/26/11 at 6:31am
See the pictures. Noticed the difference? Am I wrong to expect better for almost $100?
- Day TWO, no response from JMoney.
- Day THREE, no response from JMoney
-Day four: Response from JMoney.
"Thanks for your email. As each of my pads are handmade, you are going to see differences
between each and every pad. By looking at the photos, you are simply seeing the natural
folds of the particular piece of leather. Each piece of leather is stamped out to look like
one another but because leather is actually the skin of an animal, parts will be thicker
and will form around the memory foam in a different way.
Hope that explains everything. If you really wish to have the pad exchanged, I am happy
to do so; however, you would have to pay the shipping costs".
thanks and best regards
Jeremy
-My reply email:
Jeremy,
I understand that leather is not perfect, but
the craftsmanship of the pads should be consistent. The one pad I received clearly is not like ones shown on your web site and the other pad you sent me. Asking me to pay additional shipping to exchange what should not have been sent to me is not reasonable.
I want to continue to recommend your products to other headphones
audiophiles, but i can't if JMoney wouldn't stand behind their products.
I look forward to your final decision.
Mike~ Sent from my iPhone
Final outcome on the 6th day:
Well, it's been two days since I replied to JMoney's email asking for his final decision. No response yet. IMO, he should reply to his customers more promptly specially when the email has a subject line of "problem with my order". I am considering this purchase as a loss. I hope that others who are thinking of buying from JMoney will see this thread and seriously think about who they are dealing with.
**** update/resolution ****
After a few emails (long in between), JMoney would exchange it if I send BOTH pads back to him. I pay shipping on IN and he pays shipping on the OUT. I asked him to send me pictures of the replacement pads to ensure the issue doesn't repeat and more money out of my pocket on shipping. A few days later, he tells me he looked through 15 pads he had on hand and he doesn't feel that those will meet my expectations. He offered me a partial refund. Two days later, he refund my Pay Pal $20. Am I happy? Not really. I'm done with this deal. I've moved on. You tell if $20 is a fair refund? I paid almost $100.
I didn't send mine back because he didn't have a replacement that will meet my expectations (same as the other pad I got). He suggest I order another pair from Headroom. I emailed Headroom about the pads. They said the JMoney ear pads are NOT returnable if they don't meet my expectations. That means you get what we send you and you're on your own. I did not order another pair. I'm moving on. Education is expensive right?
Edited by DjAmTraX - 5/26/11 at 6:31am
