Firstly, i run a business, i would only sell products knowing that i already had the materials to complete those orders. Every single penny from outstanding orders is still in either my PayPal account, or my Google checkout account and anyone is able to request a refund at any point and this is always processed immediately.
I do not request full payment in advance, i have posted many times on my appreciation thread that customers are able to make part payment, with the rest being due when the cable is ready to ship and some have taken advantage of this. I do not and will not take orders without some payment being made in advance, i make custom cables, most times to custom lengths and terminations and should those customers change their minds when the cable is ready and payment due, i am stuck with the cable.
As for being MIA, i am always active in my appreciation thread, i check in daily and when i see any concerns i reply immediately. I have also made everyone aware that emails and PM's can take time to reply to, as i need to be making cables. All emails and PM's i receive are always replied to.
Many of my customers are well aware of the reasons for the recent delay's, my son being unwell and the passing of a family member and the large majority 95%+ have stuck it through.
I have now taken on new staff, moved to a much larger fully equipped workshop with some of the best equipment money can buy, and i intend on having 99% of my delayed orders shipped by the end of the month, followed by 99% of all my current orders hopefully shipped by the 15th of November, as has been stated on my appreciation thread.
I am not sure what all this from you is made of, as you don't have an order pending or have ever ordered from me, yet you are complaining more then any of my customers who actually have cables pending from me, many of which are still placing new orders daily.
As for me not investing in materials or all the other comments you seem to be making, i have added some pictures for your benefit. Does this look like the inventory of someone packing up shop, and this is what i have here at home, although i don't keep as much at the workshop. Toxic Cables was started with my own personal money and to this day i am still investing my own money that i had long before Toxic existed. This is not just a business for me, it's something i enjoy, a hobby and a passion of mine.
I am not here to take advantage of anyone, i have had some personal problems and issues lately and there have been delays and that's all there is to it. I will not sacrifice the quality of my cables, which they are well known for, for the sake of getting them out quicker so that i don't have to refund people. Those who have waited, will receive a perfectly made cable and will benefit from from other promotions for the life of Toxic Cables, that will be made available exclusively to them, for their patience.
This is not Single Power, or any other company, this is Toxic Cables and we are here to stay.
As you can see, i have the capabilities to furnish a couple thousand cables, and here is a picture i posted on my appreciation thread a couple of days ago, which you saw of some cables i have made when i come home. Keep an eye out at the end of the month and you will see hundreds more.
I will now ask that you stop continuing to try and damage my companies reputation even further and maybe wait till the end of the month when i said the majority of all delayed orders will ship, which i am sure you saw my announcement on the appreciation thread, before you go on a witch hunt and leave it as is for now.
Once i have cleared my backlog, i will be releasing a new budget line of cables, this will include a new stranded OCC Cryo silver headphone cable, that will start at £115 for a 6ft length, the cheapest stranded silver cable available by far.
Edited by hifimanrookie - 10/7/13 at 11:17pm