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Whiplash Customer Service?

post #1 of 8
4/30/11 at 6:10pm
Thread Starter 

I have tried contacting Whiplash several times and they are not answering. Im not sure whats going on (busy, etc) but have you guys been able to talk to someone recently?

 

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post #2 of 8
4/30/11 at 6:23pm

Craig has a wicked bad family emergency going on.  Have you tried Mike, custserv@whiplashaudio.com ?

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post #3 of 8
4/30/11 at 6:27pm
Thread Starter 
Quote:
Originally Posted by guitarplayer View Post

Craig has a wicked bad family emergency going on.  Have you tried Mike, custserv@whiplashaudio.com ?


Im sorry to hear, i will email him ( i think i have already, but im not sure it was at that email address)

 

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post #4 of 8
5/5/11 at 5:42am

no wonder he wasn't replying me.. hope all goes well for him.

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post #5 of 8
5/5/11 at 5:12pm

I did hear from him (email) this morning, and the message was upbeat, so hopefully Craig is in a better place.  He and Mike were repairing a Twag V2 that had acquired a short in one of the sides.  It did take a little bit to get the repair done what with Craig being away and seemingly other distractions.

 

I spent a number of weeks using the stock cable that comes with the JH13s.  The contrast now that I have my V2s back is night and day.   Who says cables make no difference?

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post #6 of 8
5/7/11 at 1:55am

Hmm apparently not so yet, as a few from other forums have been asking why their email hasn't been replied too. I hope everything gets better for him soon.

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post #7 of 8
5/12/11 at 2:07pm

He's back :) http://www.head-fi.org/forum/thread/553046/new-a-new-level-of-performance-reference-series-twag-v2-headphone-cable


Edited by JoKethePanda - 5/12/11 at 2:15pm
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post #8 of 8
5/12/11 at 2:11pm

He's back :) http://www.head-fi.org/forum/thread/553046/new-a-new-level-of-performance-reference-series-twag-v2-headphone-cable

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