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post #5551 of 18029

So....my HE-500s came loose the other day..There's no breaks or anything..the screws that go into the holes in the plastic piece of the headphone extension bit that's on the headband (yeah, I know, my headphone techy speak is wicked) simply came out. Looking at the inside, I'm seeing this white piece of what seems to me like glue..god..were my headphones assembled with glue..

 

Contacted HIFIMAN over the weekend and got a response today...if it's under warranty (1 year) they'll replace it..it's not under warranty, go figure..so in order to fix this silly problem..it will cost 110 dollars. Seriously? Nothing even needs to be replaced...it just needs to be screwed back in and glued..meh..even if that piece needs to be replaced..it's plastic..it costs all of 3 cents in China. I'm highly disappointed to say the least. :\

 

Have always been a fan of HIFIMAN headphones..I can even understand the 30 dollars for shipping they're saying..but 80 to fix this insignificant problem is just...off the wall.

 

Anyone know a headphone repair service in South Jersey that can fix this problem for much less? I googled the topic and I got Jay's Headphone repair in New York City....but they're wanting like 60-70 bucks driver/cable related issues..mine is much more simple than that...If I could get this fixed for like 30 bucks I'd be happy..I know they're 700 dollar headphones...but really..come on now.... Pics included. :\

 

If anyone has an answer response by Private Message would be fantastic as I don't usually keep up with threads but do with Private Messages, thanks.

 

 

 

 

 

 

 

 

post #5552 of 18029
Quote:
Originally Posted by AngelicFantasy View Post

So....my HE-500s came loose the other day..There's no breaks or anything..the screws that go into the holes in the plastic piece of the headphone extension bit that's on the headband (yeah, I know, my headphone techy speak is wicked) simply came out. Looking at the inside, I'm seeing this white piece of what seems to me like glue..god..were my headphones assembled with glue..

 

Contacted HIFIMAN over the weekend and got a response today...if it's under warranty (1 year) they'll replace it..it's not under warranty, go figure..so in order to fix this silly problem..it will cost 110 dollars. Seriously? Nothing even needs to be replaced...it just needs to be screwed back in and glued..meh..even if that piece needs to be replaced..it's plastic..it costs all of 3 cents in China. I'm highly disappointed to say the least. :\

 

Have always been a fan of HIFIMAN headphones..I can even understand the 30 dollars for shipping they're saying..but 80 to fix this insignificant problem is just...off the wall.

 

Anyone know a headphone repair service in South Jersey that can fix this problem for much less? I googled the topic and I got Jay's Headphone repair in New York City....but they're wanting like 60-70 bucks driver/cable related issues..mine is much more simple than that...If I could get this fixed for like 30 bucks I'd be happy..I know they're 700 dollar headphones...but really..come on now.... Pics included. :\

 

If anyone has an answer response by Private Message would be fantastic as I don't usually keep up with threads but do with Private Messages, thanks.

 

 

 

 

 

 

 

 

Ouch, yeah that is definitely by far the weakpoint of current Hifiman design, the part where the screws come out of the headband and into the plastic backside of the extender blocks. It's fairly reliable if you know about it and take extra care not to put stress at those spots when you use the cans, but otherwise it would definitely be the first joint to fail over time. Maybe try contacting EricHD and seeing if you could just buy that specific part off Hifiman through him. Others have had success (e.g. requesting the grill retaining ring which ordinarily isn't sold as parts).

post #5553 of 18029
AFAIK the newer Hifiman models have 3 yrs warranty.
post #5554 of 18029

Good point. There is a hifiman thread here where the MOT's hang out and post. You'd do well to post a nicely worded request about your problem. I'd bet money that they'd take care of you.

 

Can't hurt...

post #5555 of 18029

I was recently quoted after contacting head-direct customer support out of curiosity for $30.00 + $17.50 shipping to have the entire headband assembly sent from China (I'm outside of DC), so you may want to consider trying that.  All you would need to do is unscrew the Y-yolk arms from the cups and reattach the whole new assembly, only requires a phillips head screw driver.  Definitely cheaper than spending $110 if the drivers are fine.  If you send the whole thing in, odds are they will just send you a refurbished (like new) pair as replacement, or so I've heard that's what they typically do.

post #5556 of 18029
they really need to get their build quality issues fixed, ive seen just about every part of a hifiman break, even the case or the cable or even the connectors...

Edited by Dubstep Girl - 6/17/13 at 4:57pm
post #5557 of 18029
Quote:
Originally Posted by Dubstep Girl View Post
 

Definitely. For that reason I could consider selling my 500's in some months if I can do so at a good price and if I find my Stax to be the superior one. I want a headphone that will hold up for decade(s). Not sure if I trust Hifiman on that. Then I'd rather go sennheiser or beyer and etc.

post #5558 of 18029

Really the simple solution that Hifiman needs to the problem with the headband-extender block weakpoint, is just to make the inside pieces of the extender block all steel instead of plastic, so that the screws secure from steel to steel.

 

Either that or use some industrial strength glue to bind the interface between the extender blocks and the headband, on top of the screws.

post #5559 of 18029
Quote:
Originally Posted by jerg View Post

Really the simple solution that Hifiman needs to the problem with the headband-extender block weakpoint, is just to make the inside pieces of the extender block all steel instead of plastic, so that the screws secure from steel to steel.

 

Either that or use some industrial strength glue to bind the interface between the extender blocks and the headband, on top of the screws.

 

Glue??? Nonsense.

post #5560 of 18029

I fixed my pair with some super glue. It took 5mn and has been fine for the past 6 months. I was also slightly disappointed with the  build quality but got over it and the SQ and enjoyment I get from those can made up for it. wink.gif 

post #5561 of 18029
Quote:
Originally Posted by jerg View Post

Ouch, yeah that is definitely by far the weakpoint of current Hifiman design, the part where the screws come out of the headband and into the plastic backside of the extender blocks. It's fairly reliable if you know about it and take extra care not to put stress at those spots when you use the cans, but otherwise it would definitely be the first joint to fail over time. Maybe try contacting EricHD and seeing if you could just buy that specific part off Hifiman through him. Others have had success (e.g. requesting the grill retaining ring which ordinarily isn't sold as parts).

What's the best way to grab the headphones without putting stress on this part?  I usually grab the metal rings that screw into the cups to prevent fingerprints from getting on the part that holds the actual driver.

post #5562 of 18029
Quote:
Originally Posted by Limniscate View Post

What's the best way to grab the headphones without putting stress on this part?  I usually grab the metal rings that screw into the cups to prevent fingerprints from getting on the part that holds the actual driver.

I just hold the cups, gently enough that there is no stress being placed anywhere on the headphones.

 

Really the extender block - headband screws shouldn't ever come loose over time unless you twist the cups, aggressively stretch the cups in and out, or pinch / pull the extender bars.

post #5563 of 18029
I am about to get a He-500. Im just wondering if someone has compared a very goog headphone like He-500 with a good custom in ear monitor?

Is a good headphone superior in sound to a custom well made in ear monitor in general. Or is it a matter of taste?

Maby you can tip me about a good link that in the matter?
post #5564 of 18029

http://www.head-fi.org/t/634201/battle-of-the-flagships-58-headphones-compared-update-audeze-lcd-2-revision-2-6-4-13#user_JH13

 

I hope this can give you some sort of idea. I haven't used IEMs much. The only ones I ve got to use are some sony lower end models. Cannot give much impression.

post #5565 of 18029
Quote:
Originally Posted by ForsakenArcher View Post

http://www.head-fi.org/t/634201/battle-of-the-flagships-58-headphones-compared-update-audeze-lcd-2-revision-2-6-4-13#user_JH13

I hope this can give you some sort of idea. I haven't used IEMs much. The only ones I ve got to use are some sony lower end models. Cannot give much impression.

Thanks!

Good information there :-)
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