I'm disappointed by Head-Direct's lack of communication (and misinformation)...
1) I pay them on June 8th and get an email requesting a phone number on June 9th.
2) I don't hear back from them so I email them 5 days later on June 13th and they tell me that the HE-500 were out of stock and will be shipped today (13th).
3) I come to Head-Fi and find out that apparently the cable has been changed...so I email Head-Direct and realize they lied to me. Now they tell me "yes, shipping is delayed for changing the cable of the headphones"
4) OK...I ask them what kind of cable. They tell me "I don't know what it is like now. sorry for that."
Not sure if Head-Direct hired some bad apples recently, but this is the first time I've had a rotten experience with them (dealt with Fang and co. 3 times before).
I have yet to get mine. Same issue no tracking numbers no response and long delays in answering any emails. Bad service lately for sure