Here's what happened to me:
a) ordered 2mar, quoted they'll ship in 15 days,
b) 17mar - promised to finish it next week.
c) 23 mar - estimated shipping 11 Apr, (apparently out of parts)
d) 11 apr - will ship on 12th.
e) 12th - false tracking number. 12th-20th - me trying to find out where my amp is, and now apparently it's not my tracking number)).
now saying they've got the tracking number for the wrong order and it will be shipped either in 10 days ,or something, because they're burning it in/testing.
They can't tell me whether that's business or calendar days and for some reason refuse to actually name the date despite 3 emails asking them to.
Without boring you with email extracts from all of them, here's the latest gem:
=( grrr. The tracking number still shows 'No events found' and I have no assurance that it's been posted or whether I've been given an unused EMS slip number.
ADG say it's 'being held up by CN customs ... ' Australia post says that is rubbish, and since it's a commercial build with no batteries it simply wouldn't happen + it would have been scanned if it did do into customs.
This means 4 things: a) I'm extremely dissatisfied to have ordered an audio-gd product and it not have left china after more than 45 days, despite being quoted 15. b) chances are it's not stuck in the Easter traffic, and I won't get it until after Easter, losing the chance to have a good listen over the break c) I doubt I'll recommend buying an audio-gd product to anyone if this goes on for 15 more days. d) the tracking number is wrong, but that's doubtful since I asked Edwin to double check. I will ask him to triple check.
I have just spent 20 minutes on the phone with Australia post and they're looked through the EMS system checking for any scans of the item and there are none.
6 business days after it has allegedly been posted.
This is just great....Thank you audio-gd for ruining my Easter break and making me waste time emailing you chasing my item and contacting the post office.
Sorry about this,after we check,that is we make a mistake,this tracking number is a customer who the same name with you,so that had make a mistake,and your NFB-10WM because now is dong the final 10 days test and brun in,so that do you mind wait for it or just want the refund?Sorry about so many time delay,this is the facotry confirm the shipping date to me final.
you are m-.....g s-...g me.... F%$*&&
Every time I had to email them to get an excuse that less and less sounds like it's true and more and more like "sod off, you'll get it when you get it"
Guess what, people seem to say this is a pattern for them when dealing with Audio-GD. http://www.head-fi.org/forum/thread/519166/audio-gd-nfb-10/840#post_7417438 and http://www.head-fi.org/forum/thread/519166/audio-gd-nfb-10/855#post_7417745 and http://www.head-fi.org/forum/thread/500369/audio-gd-digital-interface/1935#post_7430522 and I'm sure there are more of us)
The above behavior is completely unacceptable, unethical and unfair to their customers. Customers are not their extended credit facility and should not be lied to, to line up orders.
Offering a refund 30 or 50 days is not going to fix anything. Any time they delay shipping you think ' oh, they'll ship it in a week for sure, must be a good amp though'. Well, they don't ship it... And they don't treat you in good faith either.
It is in no way excusable by the cases where they built on time and neither is the 'oh but they make good gear' a legitimate excuse.
They have by the looks of it repeatedly lied to their customers about shipping items and build times, as evidenced by other people's experiences here should be punished.
I'm not going to back down, audio-gd should A) apologize like they mean it B) stop lying to their customers in the future and provide realistic build times/shipping times/including quoting again if circumstances change without people having to chase them up for $1000 gear.
If you have been treated like this by audio-gd, please leave a comment to corroborate. If you haven't, please do not defend them . (I know some of you will anyway, since it can't be all that bad for everyone )
Edited by svyr - 4/26/11 at 2:55am