Emailed Grzegorz asking as to why this could happen and This is his reply:
"I know you've been putting the monitors in a pocket and that in itself voids warranty as of improper use and pressure exerted on the monitors this way, which might be the cause.
All in all, it's not possible for any damage to occur, but user-inflicted, especially after such a short period of time. Monitors are used for years and nothing happens, if used properly and taken care of, not to mention detachable version.
It's the middle of holidays here, so I'll be able to get back after. Apart from inspecting the soundtubes for any debris, it might also be a good idea to dry the monitors with a dessicant (although it requires more time) or use an active hearing-aid/IEM dryer, should you have one.
If it doesn't help, the monitors will need to get forwarded for a repair."
So, I don't know if by putting the SE5 in one's pocket will void the warranty.. Not according to his website.
Plus, I pocket them just that ONE TIME, the first time I got them and all kind of micro fiber cloth got stuck in the outer shell that makes my ear really itchy. I've never been pocketing them ever since and yet Grzegorz assume that the damage is due to the pressure I put on the SE5 even without examining them first. I mean c'mon, I'm not a 10 yo kid who doesn't understand a $1,6k value item and misstreat them like that.
I basically have the same problem with bucket. The sound is not "centered", feels like it's coming from the left side all the time. But, bucket got this problem the very first time he tried them on, with caveat that there's a delay in receiving the SE5 from his friend in EU I assume..
There are some possibilities under my assumption as to why bucket had received a defective unit:
1) SE didn't do QC on bucket's SE5 when they sent them out to him (which is outrageous considering the high price and the monitor being a custom?!)
2) it was good at first and due to the time window when he received the SE5 it had become defective somehow?
In all honesty, I don't know if I'm willing / able to shell out extra cash to get them fixed if Grzegorz doesn't honour the warranty.. getting them to and from SE alone is already consuming much of my resources and patience as I'm not from EU countries.
As for now,, No more custom for me.. This is the first and the last one...
Sorry for the rant.Edited by ace8888 - 4/3/13 at 10:57pm