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APURESOUND Complaint Thread (Customers with outstanding items or money ONLY) - Page 3

post #31 of 56
11/26/11 at 10:09pm

I don't think a scam is the issue - I have ordered from APS before, and received my product very quickly. I think they are having internal delays, but from past experience I believe that we will receive our orders... eventually.

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post #32 of 56
11/29/11 at 10:45am

I just wish Alex would tell me the status of my order... That's really all I want to kno

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post #33 of 56
11/29/11 at 11:59am

why dont they just take down their site? they have no interest in keeping contact with us, I've wasted time writing them emails that go ignored. i've never seen a company with such disrespect of their customers.

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post #34 of 56
12/1/11 at 8:27am

These are custom cables, aren't they? Maybe they just take a while to build...? Maybe...

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post #35 of 56
12/3/11 at 9:53pm

Does anyone know Apuresound's phone number?

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post #36 of 56
12/4/11 at 10:30am

It took 6 weeks to get my recabled headphone. Alex told me he was very ill while coming back from another country. He was very apoligetic & sincere. This was in August.

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post #37 of 56
12/18/11 at 4:44pm

Just wanted to give an update... nothing much to tell, except that I have been told that Alex is doing his best to get our orders filled.

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post #38 of 56
12/20/11 at 3:51am

Just to join in, I ordered a cable for my Etymotic ER4P in August this year, paid 8 August $205 by Paypal, and I still am to receive the cable :(  I really would prefer a refund by now, frankly, as my confidence has gone down, and I have in fact been looking at sites to reclaim money from third parties. If I knew when it would be coming, it would already be different, although 4,5 month is too long by any count in my opinion, certainly when paid up-front. It looks like a recurring problem.

 

Smolk

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post #39 of 56
12/23/11 at 1:38pm

@Smolk - I feel your pain. But I'm still holding out for the cable; I've waited this long, I want that cable!

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post #40 of 56
1/13/12 at 9:14pm

Any news from anyone else?

Still haven't heard a word...

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post #41 of 56
1/21/12 at 8:37am

@Audiophile_Apprentice , did you get your cable? I have none - and no answer despite many emails sent to Alex.

Does the company / shop actually have an address, is it registered somewhere?

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post #42 of 56
1/25/12 at 10:55am

@Smolk , NOTHING. Not an email, not a PM, and of course not a cable. This is getting ridiculous.

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post #43 of 56
1/25/12 at 2:01pm

This is long past ridiculous.

 

It's been over six months since I was told I'd receive my replacement cable in < 2 weeks. Does anyone live nearby in TX who can go knock on their door and find out what's going on? Or who can serve a court document? I'm tempted to just go for local-jurisdiction small claims summary judgment. Maybe someone will answer their emails then.

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post #44 of 56
1/28/12 at 12:42pm

Kensei, I agree. Does it help to join forces here? I'm more than happy to do so. I've invested $205 only to receive two apologetic emails. And that was a long time ago.

I did find an address online, which I guess is necessary for this action.

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post #45 of 56
1/29/12 at 1:25am

Nobody ever took any legal action for past issues on headfi with other MOTs.  This could get interesting.

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