The internet should be renamed to whinernet. I believe someone mentioned creating a thread for Bifrost impressions? That would be terrific if it hasn't already been done.
If anybody has a reason to whine, I'm gonna vote for myself. Let's see if anyone can beat my little story of waiting.
I pre-ordered early -- was probably one of the first to receive and open a Bifrost package, especially since I work from home and had time to try it out that day before most arrive home from work. BUT, mine didn't work. It powered on but no audio through optical. I contacted Jason and he said it was probably an early failure and I'd have to send it back to get a replacement. No biggie ... it's just a DAC, life goes on.
Since I was leaving for vacation that night, I ran out of time between packing to get the Bifrost packed and dropped off at a shipping location. When we got back a few days later, my wife was scheduled for another day off, but I wasn't. While I was working, I asked her to drop off the package for me that day. She obliged because she's a wonderful woman who puts up with all of my craziness for some crazy reason (love).
A week later I contact Jason asking if they'd received my package. Nope. Wait, what!? FedEx Ground should have been there in 3 days. So I call my wife.
My wife dropped off the package for me the NEXT afternoon after a full work-day (argh, I would have just done it myself if I had of known she was going to do that). She dropped it off in the usual location -- the post office. Oh no! Remember when I said I shipped the package using FedEx Ground?
The first mistake was mine. I used the FedEx website with a one-time credit-card payment, no account, assuming that they would email a copy of the receipt to my email address. They didn't, and I didn't print a receipt. Maybe I missed a checkbox or something. So with no tracking number, and the box lingering somewhere in the postal service system, I was just a little worried that I'd be out a few hundred dollars or out a lot of time attempting to recover the package or money.
I called the post office. Apparently FedEx and UPS pick-up there everyday. I called FedEx trying to find any information related to the package. No luck. I called the post office again. Same reassurance. I did an online chat with FedEx and called them once again a few days later. Still no luck.
Finally I have my wife go to the post office and talk to someone there. More information. They have a big bin all packages go into for sorting. Sometimes it takes up to a week or two for some of these packages to get to the correct carrier. But, they assured my wife that the package is there -- somewhere, and it'll get to where it's going eventually. I'm resting a little easier now -- my main concern at this point is just not losing out on a few hundred dollars from a few simple errors.
A few days later I receive an email from Jason saying they received my package and the replacement will go out that night. Sweeeeeet!
- July 3rd -- preordered the Bifrost.
- October 10th -- received notification that I need to remake my payment (through PayPal).
- October 13th -- received the Bifrost / determined it was defective / emailed Jason.
- October 18th -- wife dropped off the package at the post office.
- October 24th -- emailed Jason inquiring about the status of the replacement.
- November 1st -- received an email from Jason saying they received my package! YES!
- November 5th -- the future, will receive the replacement Bifrost.
So anyway, it's just a DAC. There are more important things in life. That said, my replacement Bifrost should be here tomorrow, and I'm eager to spend a few hours with it enjoying some great music after a long run on the trails. I'm expecting tomorrow to be a wonderful day :)
And BTW, Schiit Audio has proven to be a terrific company and Jason was a pleasure to deal with through this ordeal. Yes, there are definitely a few negatives when dealing with a small company, but IMO, the positives FAR outweigh any negatives -- especially in the case of Schiit Audio. Jason, thanks to you and your team again for being awesome.
Edited by jerikl - 11/4/11 at 2:06pm