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Review: Null Audio Studio Lune Cable - Page 4

post #46 of 49
I received my brand new Lune cables for my UE 900 back in August and immediately noticed a defect in the cable cover and then contacted Null Studio for a warrant repair. They told me to ship the cables to them and promised me a quick turn around. Boy was I mislead. It is now October 30 and I still have not heard from them or received anything in the mail. I wonder if i just got ripped off of my hard earned money. I've emailed them at least 5 times and still no response. As a company they absolutely suck! Don't buy from them even if others say their products are that good. I received my brand new Lune cables for my UE 900 back in August and immediately noticed a defect in the cable cover and then contacted Null Studio for a warrant repair. They told me to ship the cables to them and promised me a quick turn around. Boy was I mislead. It is now October 30 and I still have not heard from them or received anything in the mail. I wonder if i just got ripped off of my hard earned money. I've emailed them at least 5 times and still no response. As a company they absolutely suck! Don't buy from them even if others say their products are that good.
post #47 of 49
Quote:
Originally Posted by Mike7up View Post

I received my brand new Lune cables for my UE 900 back in August and immediately noticed a defect in the cable cover and then contacted Null Studio for a warrant repair. They told me to ship the cables to them and promised me a quick turn around. Boy was I mislead. It is now October 30 and I still have not heard from them or received anything in the mail. I wonder if i just got ripped off of my hard earned money. I've emailed them at least 5 times and still no response. As a company they absolutely suck! Don't buy from them even if others say their products are that good.

sorry to hear that. i for one can say that he's "ok" to talk with (kevin) - since i can easily drop by his store. it's a whole different story for his overseas buyers especially when i see posts like this. too bad he's loosing customers and potential customers because of his poor after sales service.
post #48 of 49
Quote:
Originally Posted by LostChild1 View Post

I'm currently awaiting my Lune cable, after having gone through two Enyo cables in two years. I don't mistreat my cables, and when they're not in my ears they're rolled up in the Ultimate Ears case.

The first cable I had did not have the multifilament sleeve, nor the ViaBlue connector, and it died nearly a year to the day after I ordered it, so it was thankfully covered by warranty. I sent the cable in with no hassle, and then waited about FOUR MONTHS to receive my replacement cable. Which means that for those four months, a third of the year, I wasn't able to listen to my IEMs, which was quite the shame.

Just recently, my second Enyo cable started giving me problems as well, again, without the multifilament sleeve, but this time with the ViaBlue connector. I thought the connector would stop this one from going the same way as the last, and it might have moved the area of the problem (From being that I could move the cable around the connector to get the channels to drop, to the cable needing to be just so for the channels to drop, which makes it horrible for walking...) but the problem is still there. This time, I decided against trying to replace it under warranty, just for the fact that it would take so darn long, and I decided to upgrade to the Lune cable.

So, I'm currently awaiting my Lune cable (With multifilament sleeve) with baited breath. Which I love most everything about the cable, the lack of durability is my main gripe (The other being the ultra-thin wires slipping in and out of my winter coats zipper teeth.* I also decided to try the right-angle jack instead of the straight, to see if it would tug less at the part where the cable meets the 3.5mm jack. Of course, after paying my package only shipped a few weeks later, and it's been about 2-3 weeks in transit, so maybe the time difference isn't that different from the warranty. All I can say is that I hope this cable lasts me longer than my last two, because I'm done doing business with Null Audio Studio.

Anyway, that's enough of my rant. I enjoyed reading your review, and you took some gorgeous pictures. Good luck, and enjoy your cables because like you said, they are great cables, aside from build quality issues. Keep us posted on how yours hold up!

* Not that I'm zipping up over the cable, I would never. But I don't zip my jacket all the way up, and the cable catches in the teeth sometimes. Also, I don't believe this is the cause of my issues with the cable, as the problem lies further down the cable.
post #49 of 49
Thread Starter 
Quote:
Originally Posted by marcus ang View Post

 

 

Sorry to hear about your troubles with the Enyo cable. :(

 

My Lune cable is still holding up strong, which I did not expect since the wires at the Y split are exposed. I do baby the cable and make sure not to zip it up in my jacket and to roll it up when not in use. 

 

I actually purchased another IEM cable from HPL Audio by Chris_Himself and was really disappointed. The sleeving HPL uses creates harsh microphonics so you can hear it rubbing against EVERYTHING. My Lune cable is much quieter. The worst part is that the HPL connectors for the UE10s are too small to fit in the sockets. The Lune plugs fit snugly and are held by friction. I was ghetto and tried using Elmers to secure the HPL connectors but I just gave up on the cable. :triportsad:

 

It's disappointing to hear that Null Audio sill hasn't figured out how to get back to international customers in a timely manner, making them hard to recommend. Their product is good but their service needs to be more timely and transparent. 

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