Head-Fi.org › Forums › Equipment Forums › Portable Headphones, Earphones and In-Ear Monitors › Kozee Sound Solutions ** MAJOR CS ISSUES - NOT RECOMMENDED (info in first post) ** Custom IEMs & Reshell review
New Posts  All Forums:Forum Nav:

Kozee Sound Solutions ** MAJOR CS ISSUES - NOT RECOMMENDED (info in first post) ** Custom IEMs &... - Page 56

post #826 of 833
7/8/12 at 5:45pm

Thank you very much~ TheMarkRemains

Reply

Head-Fi's Best Sellers

post #827 of 833
7/8/12 at 5:50pm

Thanks to yours , I could change my order.

Reply
post #828 of 833
7/12/12 at 4:10pm

Welcome. tenten. I hope things work out for you. He did a nice job on my pair, unfortunately it looks like there have been a lot of problems since. He did make mine pretty deep (long nozzles) since isolation is a concern for me. I don't use them much any more, my inner ear canals get irritated with the customs, I went back to universals like my Earsonics for comfort reasons.

Reply
post #829 of 833
8/6/12 at 3:23pm

Just to summarize my situation:

 

  • 13x weeks for original defective customs (left earpiece made no sound at all).
  • Numerous attempts at email communication with Adam at Kozee consistently ignored.
  • Numerous revised expected delivery dates and apologies.  Never once accurate.
  • Guarantee from Adam to return repaired customs, return my in-line hands-free cord for my mobile phone, and to send new higher quality customs.
  • BBB complaint filed and ignored by Adam.
  • 15x weeks for repaired customs with poor sound quality (no bass but they did work finally).
  • 24x weeks and counting to receive new higher quality customs and my in-line hands free cords back.
  • BBB new complaint lodged to request return of my private property or money for compensation.

 

I'm still waiting for Adam to return my property which I think I can legally consider stolen at this point, let alone my free pair of higher quality customs for my 'trouble'.

FROM MY EXPERIENCE I WOULD RECOMMEND YOU NOT DO BUSINESS WITH KOZEE!!!

Reply
post #830 of 833
8/7/12 at 8:01am
Thread Starter 
Quote:
Originally Posted by timothyjones View Post

Just to summarize my situation:

 

  • 13x weeks for original defective customs (left earpiece made no sound at all).
  • Numerous attempts at email communication with Adam at Kozee consistently ignored.
  • Numerous revised expected delivery dates and apologies.  Never once accurate.
  • Guarantee from Adam to return repaired customs, return my in-line hands-free cord for my mobile phone, and to send new higher quality customs.
  • BBB complaint filed and ignored by Adam.
  • 15x weeks for repaired customs with poor sound quality (no bass but they did work finally).
  • 24x weeks and counting to receive new higher quality customs and my in-line hands free cords back.
  • BBB new complaint lodged to request return of my private property or money for compensation.

 

I'm still waiting for Adam to return my property which I think I can legally consider stolen at this point, let alone my free pair of higher quality customs for my 'trouble'.

FROM MY EXPERIENCE I WOULD RECOMMEND YOU NOT DO BUSINESS WITH KOZEE!!!

 

Sorry to hear you have had such a bad experience.  I suggest talking to Adam's dad, Andy as he seems to resolve issues.

Reply
post #831 of 833
8/7/12 at 4:31pm

After yesterday's posting I called and spoke with a woman at Lloyd's Hearing.  I explained the situation and she had Adam over-night my Nokia cord last night; it's in hand today.  I didn't ask for overnight, just a tracking number by today, but it is appreciated.  No mention of the 'higher quality' gift customs but at this point I'm content to just wash my hands of the debacle.  I certainly hope future customers get better customer service from Kozee.
 

Reply
post #832 of 833
5/20/13 at 2:18am

Any update or knowledge on current service? Getting a pair of TF18's soon and will need the reshelled. Kozee seems to be the cheapest option and is US based (so no need to bother with customs, etc)...however, the stories I'm reading are CERTAINLY off putting. 

 

Anyone use them recently? Thanks!

Reply
post #833 of 833
5/20/13 at 4:20am
You'd be nuts to use them at this point. Are you seriously considering them after reading all this, lol? Go with inear/fisher they are in the us and very reliable.
Reply
New Posts  All Forums:Forum Nav:
  Return Home

Head-Fi's Best Sellers

Head-Fi.org › Forums › Equipment Forums › Portable Headphones, Earphones and In-Ear Monitors › Kozee Sound Solutions ** MAJOR CS ISSUES - NOT RECOMMENDED (info in first post) ** Custom IEMs & Reshell review