Well so far not impressed with Minerva on the email front at least. Had one email so far as posted above, and it looks like I should have got a second with a freepost label, but didn't recieve that or the accompanying mail with it! Did get a slightly odd one tonight, that looks like I've been cc'd onto the internal email list by accident! We'll see how it goes (at this rate not holding my breath!), if it improves for fairness sake I'll post again.
Sorry to hear about your issues. I hope they come through.