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Fiio E7 + E9 windows 7

post #1 of 31
2/17/11 at 8:22pm
Thread Starter 

Hello there gentlemen, making my first post here :D  I've lurked about a bit and finally came forward cause i have a question for you guys.  I have had the Fiio E7 + E9 for a bit now, and i've never actually noticed of if this problem just started happening after a windows reformat.  when i go into the sound properties and where you can select stereo or mono when i select stereo and do the test i don't get anything from the left channel, only right channel.  But when i undock the E7 and use it solo and connect it via USB as well it works fine in stereo, only docked its not working right.  You guys ever had this happen or know a solution?  Oh and i also tried input via the 3.5mm jack with it docked as well and that did work as well.  Only docked with USB isn't not.  Running 7 ultimate 64 bit if that helps anybody.

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Gear mentioned in this thread:

FiiO E7 USB DAC and Portable Headphone Amplifier (Black)
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FiiO E9 Desktop Headphone Amplifier and Dock for E7 USB DAC
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post #2 of 31
2/18/11 at 2:46pm

Hi, I've got the same problem with Windows 7 Home Premium 64 Bit, but I'm only getting sound from the Right channel. Would be nice if somebody has a solution 

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post #3 of 31
2/18/11 at 3:22pm
Thread Starter 

with the E7 docked you have the same problem or undocked as well?

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post #4 of 31
2/18/11 at 4:04pm

When the E7 is docked with the E9 and it's connected via USB  I just get the right stereo channel. If I connect the E7 via USB  or if I connect the E&+E9 via line in  to my PC it works perfectly. 

 

Had the E7 for a couple of months and the E9 was delivered yesterday and I'm very impressed with both, except for this problem.   

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post #5 of 31
2/18/11 at 4:25pm
Thread Starter 

cool so its something with the way the pair work on windows.  Gonna shoot Fiio a email.

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post #6 of 31
2/18/11 at 5:27pm
Have you guys tried your setups on any other computer with other versions of Windows? I am also on Win 7 x64 and coincidentally I was experiencing the exact same problems and sent my e7 back for RMA, which I also just got a response back claiming they saw no issue. Micca is now sending me my e7 back along with a new e9. They figured it was a dock connection problem and I assumed so as well. I didn't think to try my e7+e9 combo on another computer before I sent it off for RMA.
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post #7 of 31
2/18/11 at 5:40pm
Thread Starter 

i have access to a vista machine, but its also 64 bit, will try that though and see.  and if not i have spare HDD's around here, i'll load up windows XP just to see if that solves it or not.

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post #8 of 31
2/19/11 at 12:41am

Thanks for the report! there may have some problem about the dock connector! but I can not make sure if the window system may cause the mono problem!

 

So the best way is to try the E7+E9 combo in another PC! to see if it is the same situation! if it is the same, it may probably cause by the defective dock connector!

Fiio: Affordable portable headphone amplifier
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post #9 of 31
2/19/11 at 5:46am

Just tried connecting the the E7+E9 to a Laptop running Windows 7 64 Bit and I can hear the Left Stereo channel but  it's very, very faint.

I've checked the balance for both channels and they  where balanced for both channels. Tried playing with the balance to both speakers and the Right channel is still blasting away and the left channel is still very faint. Checked all the other settings and as far as Windows is concerned everything is fine. 

 

Going to try the combo on a Vista 32 PC and see what happens. 

 

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post #10 of 31
2/19/11 at 5:59am

Tried combo with a Windows Vista 32 Bit PC and the Left channel still isn't working properly. Looks like I'm returning the E9 to Amazon.

 

Pity as It's an excellent Amp otherwise frown.gif

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post #11 of 31
3/3/11 at 7:06pm
Thread Starter 

Thanks for testing that Rhonddaguy.  I've been super busy and haven't had a chance to test this myself, i'm gonna install XP on my laptop and see if that makes a difference, if not i'll get back in contact with Fiio and see if they can't do anything.  And i did do a bit more playing around, your right, the left channel is actually there, albeit very very very vvery very faint, i heard it on one particular song track i have that i know is stereo.

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post #12 of 31
3/6/11 at 9:42pm
Thread Starter 

windows 7 32 bit is also a no go for me.  gonna test XP tuesday when i have some free time.

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post #13 of 31
9/8/11 at 2:30pm
Quote:
Originally Posted by Rhonddaguy View Post

Hi, I've got the same problem with Windows 7 Home Premium 64 Bit, but I'm only getting sound from the Right channel. Would be nice if somebody has a solution 



 



Quote:
Originally Posted by moose517 View Post

Hello there gentlemen, making my first post here :D  I've lurked about a bit and finally came forward cause i have a question for you guys.  I have had the Fiio E7 + E9 for a bit now, and i've never actually noticed of if this problem just started happening after a windows reformat.  when i go into the sound properties and where you can select stereo or mono when i select stereo and do the test i don't get anything from the left channel, only right channel.  But when i undock the E7 and use it solo and connect it via USB as well it works fine in stereo, only docked its not working right.  You guys ever had this happen or know a solution?  Oh and i also tried input via the 3.5mm jack with it docked as well and that did work as well.  Only docked with USB isn't not.  Running 7 ultimate 64 bit if that helps anybody.


I have the same problem. Line-in and E7 stand-alone dac work fine, but when I use E7/E9 docked dac, I have a huge imbalance between left and right channel. Did you guys solve the problem or had to replace your E9?

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post #14 of 31
10/18/11 at 7:36pm

I too am having this issue.  Have owned the e9 for a couple months with no problems what so ever.  I just received my e7 that while docked will only play the right channel via usb.  When undocked the e7 plays fine, as does the e9. 

 

Anyone know of a solution?

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post #15 of 31
10/20/11 at 8:11pm

Just got my replacement e7 and same problem.  It is probably a dock connector issue on the e9.

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Gear mentioned in this thread:

FiiO E7 USB DAC and Portable Headphone Amplifier (Black)
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FiiO E9 Desktop Headphone Amplifier and Dock for E7 USB DAC
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