Originally Posted by DjAmTraX
Originally Posted by purk
Sorry to hear about both units especially the XA7ES. If the cause of the problem is bad optical laser, you may have to say bye to the unit forever as the optical block is no longer available. I once had the exact same problem with the CDP-X707ES and Sony couldn't repair them. You may look into a lesser model with the same optical block for part though.
I hope Sony has parts for that unit. They did accept the repair order, otherwise they wouldn't right? It's going to Sony main repair center in TX. I hope they will fix it and not scratch my unit doing so.
Don't have a high hope on this. They did accept my X707ES for a repair as well only to have it sent back 2 weeks later with "optical laser reading block discontinued". If I'm not mistaken, the KSS-273A was discontinued back in 2006 or 2007 or so. Sony is not the greatest in term of coordination in updating their parts inventory. They also came back to cancel my order when I ordered parts for the R10 as their inventory was not correct. The only positive dealing with their Texas Service Center is that they were able to address my Sony Qualia 010 repair, but of course after nearly 6 months of waiting. Also, don't use the original packaging box for shipment as it won't be returned back to you.
Originally Posted by Tony Plachy
I hope they can repair it too, but you have to keep in mind that the XA7ES is 15 years old and Sony is not like McIntosh or conrad-johnson when it comes to being able to repair their own gear that is 10, 15 or 20 years old.
That is the reason why I gave DjAmTrax a friendly reminder to check with Sony first to save on the frustration. Three years ago, I had both the Sony CDP-X5000 and XA7ES at the same time, and after I found out that the optical block is no longer available, I decided to sell the unit. I learnt my lesson on the X707ES, X5000ES, and XA7ES, and bought a spare laser assembly for my beloved SCD-777ES, have you done the same for your SCD-1? It is rumored that the supply on KHS-180A is drying up fast. Also, we need to be careful sourcing parts from China as I was out nearly $150 dealing with the seller there. Partstore.com is likely the best place to buy parts from.