Originally Posted by H20Fidelity
Here is the email conversation I had with Etymotic when I enquired about a new cable. It's not quite as simple as ordering a cable and have them send one, when you read below you will understand.Hello friend.
I was wanting to buy an Etymotic ER4S cable from you. I am located in Australia and need a replacement cable. I was wondering how much this would cost with shipping.
Look forward to your reply.
Awesome personHello Awesome person
Thank you for writing. Unfortunately, we do not sell replacement cables for the ER-4 as an accessory. We require that the earphones be sent to our facility referencing a return authorization (RMA) number. There are a few reasons for this:
1) This allows us to completely evaluate the unit (cable and speakers).
2) There is a small component in the cable design that can easily break if the cable is not properly removed.
3) When our Service Department replaces a cable or transducers, they will perform the appropriate testing to ensure that the earphones perform with specification.
Simply complete the Service Return Form found at http://www.etymotic.com/cs/er4service.html, as this will serve as your return authorization. Print the completed form and include it with your headset inside a padded envelope or small box. Please send only the headset, as we will not require any packaging or accessories. You may use the carrier of your choice, however we always recommend a method that might allow you to track or confirm receipt. The address is listed below:
Etymotic Research, Inc.
Attn: Service Dept.
61 Martin Lane
Elk Grove Village, IL 60007
I usually ask to allow 3-5 days for turnaround. We will contact you with the results of the evaluation and recommend service as soon as the evaluation is complete.
That's understandable. There are companies that do want to ensure the rest of your buds are proper before sending them back. I've had good experiences with Etymotic in the past. They won't make replacements, or charges, without your consent BTW, I don't think they can do that legally. So if something else is wrong, they'll ask you before they do anything. The RMA form does let you put in comments, make a statement that you only want the cable replaced; they can evaluate the rest of the unit, but just replace the cable.
It's not like you're going to be able to use the ER4 without the cable anyways :p Up to you though. A cable can change the way the headphones sound/perform.