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If you still love Etymotic ER4, this is the thread for you... - Page 701

post #10501 of 10506

Thank you very much for your help guys - I appreciate it! 

post #10502 of 10506

It seems the more ergonomic adapters haven't washed onto the market yet. I'll put up with the occasional annoyance of the sharp corners for a while longer. :) 

post #10503 of 10506
post #10504 of 10506

Hello

 

The cable going to my left ER4XR has developed a fault. There's no visible damage but I can't hear anything on the left ear. If I wiggle the cable a bit the sound comes back but only for a short time.

 

How is the warranty handled? Do I need to contact Thomann or Etymotic to have the cable replaced? (I live in Sweden)

 

Brgds...   /Thomas-

post #10505 of 10506
Quote:
Originally Posted by Thomas- View Post
 

Hello

 

The cable going to my left ER4XR has developed a fault. There's no visible damage but I can't hear anything on the left ear. If I wiggle the cable a bit the sound comes back but only for a short time.

 

How is the warranty handled? Do I need to contact Thomann or Etymotic to have the cable replaced? (I live in Sweden)

 

Brgds...   /Thomas-


Hi Thomas:

Warranty claims are typically handled by us directly, and most resellers will end up directing to you us as well. Feel free to pm me or email me at r_carlson@etymotic.com and we'll get it sorted for you.

post #10506 of 10506

I've owned my ER4PT for just over 6 years now and it's only now showing signs of issues around the 3.5mm jack connection like what happened at the initial decline of my ER6i IEMs.  At that time, the ER4 line as the obvious upgrade both for quality of build and sound.

 

I'm wondering whether I should get my ER4 PT serviced / buy a 3rd party cable or to buy the ER4 XR.

 

For those that have owned both,what would you recommend?  I used my IEMs more than my desk headphones as I have them on me whenever commuting to and from work and when around the house.  I was also thinking about getting a 3rd party plug so that the jack would fit some of the narrow openings present on phone protectors, (it looks like the ER4 XR has the thinner jack with the thicker reinforcement still present for support close to the right angle.

Thanks for any recommendations.

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