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Sennheiser HD 600 Appreciation Thread - Page 365

post #5461 of 7276
Quote:
Originally Posted by Brooko View Post
 

@ Skolar311

 

I feel for you, and understand the desire to vent.  But consider for a moment .... you're dealing with people.  From the photo it looks like they may have inadvertently replaced the wrong driver.  In the meantime they have supplied all those extras - and they are a good bonus.  Why not try calling them back, explain what has happened (send an emailed picture), and see if this time they can simply send you the replacement driver for you to fit yourself.

 

Alternatively - contact Rosmadi (PM him here - http://www.head-fi.org/u/146072/rosmadi-mahmood) and see if he can expedite things.

 

My dealings with Sennheiser have always been excellent - and I'm sure this is simply an error that can be easily fixed.

 

Good luck. 

 

Thanks Brooko, I already tried calling back today and I got nothing but answering machines. I'm over the initial shock and I'm going to call back in the morning and I'm sure they'll right the wrong. It really was the easiest return I've ever had to do, I was just very disappointed to hear the same results as it returned. They were very friendly over the phone and I know they're a great company. 

 

I'm just having a "why me..?" moment. Sennheiser still makes awesome products and I'll stand by that forever.

post #5462 of 7276
Quote:
Originally Posted by jerg View Post
 

This "crimpling" of the driver could be easily fixed. I encountered similar issues when I was modding my Koss KSC75s and my hands accidentally touched the drivers.

 

Basically just use some weakly adhesive tape (e.g. scotch tape works well) and carefully "dab" the area with a crimple, then lift the tape off, that should pop the crimple out. If it doesn't just do it more times until it does.


Thanks for the suggestion Jerg, but the point is it should have been fixed correctly the first time. It's like they focused more on the padding than the driver. I'm not going to attempt your suggestion unless things fall through with Sennheiser, but thanks for the backup suggestion just in case it comes to it.

post #5463 of 7276

Another call to Sennheiser and after sending an e-mail with the pictures, they're going to send me (2) brand new drivers.

 

Thanks for your suggestion Brooko!

 

I'm confident that they won't be sending me two broken drivers this time :)

post #5464 of 7276

Recent posts have triggered both thoughts and concerns...

 

I've had my HD600s for a long time - could easily be more than ten years (eek), but I fell out of love with them because they always sounded as though the soundstage was skewed to the right. I loved the sound, but I couldn't get over the sensation that I was hearing more from the right side than the left. So, the 600s got hung up and, I moved on to other 'phones and then dropped out of listening to music for a while.

 

I've recently got back into using 'phones and have bought and tried quite a few pairs of on-ears/over-ears/IEMs. Everytime I fire up the 600s, the soundstage is just wrong - it's clearly (to my ears) not as centred as the stage produced by any other 'phones I've listened to. But, I still think I'd really like their overall sound if I could fix this perceived/actual problem.

 

There's the opportunity to send them back to Senn UK (I'm in the UK, BTW) for some sort of repair/servicing for £54, which is expensive, but not *that* expensive...

 

I'd like the opinions of you folks - is it worth me sending them off to get checked out? If there is a problem, will Senn UK find and fix it? I'm sure I can elaborate later in the process of returning them, but which 'fault' do I flag it up as - servicing + test & check, servicing + general overhaul, function + audio level problem, audio + er, not sure? (Have a dig through http://portal.sennheiser.co.uk/repairs/enquiries/hifi if you're as confused as I am :) )

post #5465 of 7276

@ Stonephace

 

They're modular and very easy to take apart and put back together again.  I had similar issue recently - and discovered that one of my drivers (very old pair) looked like Skolar's example above - had 3 permanent wrinkles in the driver membrane.  Unfortunately I (like you) was well out of warranty.  So I just ordered a matching pair of drivers, slotted them in place, and am now enjoying the HD600 goodness that I've always loved.  It was expensive - but worth it.

post #5466 of 7276
Quote:
Originally Posted by Stonephace View Post
 

Recent posts have triggered both thoughts and concerns...

 

I've had my HD600s for a long time - could easily be more than ten years (eek), but I fell out of love with them because they always sounded as though the soundstage was skewed to the right. I loved the sound, but I couldn't get over the sensation that I was hearing more from the right side than the left. So, the 600s got hung up and, I moved on to other 'phones and then dropped out of listening to music for a while.

 

I've recently got back into using 'phones and have bought and tried quite a few pairs of on-ears/over-ears/IEMs. Everytime I fire up the 600s, the soundstage is just wrong - it's clearly (to my ears) not as centred as the stage produced by any other 'phones I've listened to. But, I still think I'd really like their overall sound if I could fix this perceived/actual problem.

 

There's the opportunity to send them back to Senn UK (I'm in the UK, BTW) for some sort of repair/servicing for £54, which is expensive, but not *that* expensive...

 

I'd like the opinions of you folks - is it worth me sending them off to get checked out? If there is a problem, will Senn UK find and fix it? I'm sure I can elaborate later in the process of returning them, but which 'fault' do I flag it up as - servicing + test & check, servicing + general overhaul, function + audio level problem, audio + er, not sure? (Have a dig through http://portal.sennheiser.co.uk/repairs/enquiries/hifi if you're as confused as I am :) )

Have you ruled out thats it not an imbalance with your amp? I'd say its defo worth getting them repaired. It will cost you a lot more to get some new headphones that will be anywhere near as good. 

 

If you send them in just state that you think there is a driver imbalance. I'm sure they will check both drivers for this any ways. 

 

Good luck :)

post #5467 of 7276
Quote:
Originally Posted by LugBug1 View Post
 

Have you ruled out thats it not an imbalance with your amp? I'd say its defo worth getting them repaired. It will cost you a lot more to get some new headphones that will be anywhere near as good. 

 

If you send them in just state that you think there is a driver imbalance. I'm sure they will check both drivers for this any ways. 

 

Good luck :)

 

Thanks Lugbug1 and Brooko. I've pretty definitively ruled out that it's an amp issue - I've tried them with three different amps (headphone-specific, component amp with headphone-out, and through a USB DAC on my PC. The position of the soundstage is definitely off to one side compared to the other 'phones I've tried.

 

So, I've put in a repair request with Senn UK. I've paid and I've got a reference number. I'm assuming that, once they get into the office tomorrow morning, someone is going to give me some more info about what I need to do next, as for now I have no idea where to send them, nor what to put in the box :)

 

{edit}

Phew, RMA number and address have just arrived.


Edited by Stonephace - 12/17/13 at 1:08pm
post #5468 of 7276
Does anyone know or can speculate how the Audio-GD NFB 5 would sound with the HD600 or HD598?
post #5469 of 7276
Quote:
Originally Posted by Tristan944 View Post

Does anyone know or can speculate how the Audio-GD NFB 5 would sound with the HD600 or HD598?

 

Sound is very clean on the neutral, transparent side. Not too bright.

post #5470 of 7276
Quote:
Originally Posted by Stonephace View Post
 

 

Thanks Lugbug1 and Brooko. I've pretty definitively ruled out that it's an amp issue - I've tried them with three different amps (headphone-specific, component amp with headphone-out, and through a USB DAC on my PC. The position of the soundstage is definitely off to one side compared to the other 'phones I've tried.

 

So, I've put in a repair request with Senn UK. I've paid and I've got a reference number. I'm assuming that, once they get into the office tomorrow morning, someone is going to give me some more info about what I need to do next, as for now I have no idea where to send them, nor what to put in the box :)

 

{edit}

Phew, RMA number and address have just arrived.


I'm curious, how much is Senn charging you for this RMA? If it's free given the age of your cans, that would be something.

post #5471 of 7276
Quote:
Originally Posted by dvsone View Post
 


I'm curious, how much is Senn charging you for this RMA? If it's free given the age of your cans, that would be something.

 

£54 "fixed price", which appears to mean that that's all I'll pay no matter what work they may end up doing.

 

It's a lot, but not that much in the great scheme of things (and especially compared to buying a brand new pair...), especially considering how far out of warranty they are. I'm pretty impressed that they'll even consider looking at them.

 

One of the perks of owning 600s - get them right first time, don't fiddle them and I'm able to get them serviced/repaired more than a decade after I bought them :)

post #5472 of 7276
Quote:
Originally Posted by Stonephace View Post
 

 

£54 "fixed price", which appears to mean that that's all I'll pay no matter what work they may end up doing.

 

It's a lot, but not that much in the great scheme of things (and especially compared to buying a brand new pair...), especially considering how far out of warranty they are. I'm pretty impressed that they'll even consider looking at them.

 

One of the perks of owning 600s - get them right first time, don't fiddle them and I'm able to get them serviced/repaired more than a decade after I bought them :)


At a minimum, if they end up replacing the earpads and headband pad for that price, you'll have received your money's worth as the earpads in particular are expensive to order from Senn.

post #5473 of 7276
Quote:
Originally Posted by dvsone View Post
 


At a minimum, if they end up replacing the earpads and headband pad for that price, you'll have received your money's worth as the earpads in particular are expensive to order from Senn.

 

Yep.

 

But I'm really hoping that they actually find something 'wrong' and that they can fix it. I love the sound of my 600s, but the off-centre soundstage is so irritating that I just can't listen to them.

post #5474 of 7276

FYI, I just got the German Maestro GMP 400 and I'm pretty impressed with these. They are dark and are similar to the HD600 (probably even darker, maybe more like the HD650) but they have more bass. If you want something similar to the HD600/HD650 but need more bass, these are right up your alley.

post #5475 of 7276

I purchased this morning an old HD580 . I had one a few monthes ago before having my HD800

So.. Can I be considered to be back in the family ? :beerchug: 


Edited by Sorrodje - 12/19/13 at 8:43am
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