A little appreciation for Monster's Customer Support

I just wanted to say that Monster deserves more credit than it gets for its Customer support. About two weeks ago Sunday, my cat got a hold of my Monster Turbine Pros and sliced them up into 5 pieces. I knew stuff like this isnt covered in warranties cuz it was my own fault, but I called their customer support anyway. After waiting about 5-10 minutes, I was talking to this really nice guy who had me explain what happened (told him it was caught in a door, was too embarassed). He told me what I expected, that it wasnt covered, but he decided to send me a replacement as a courtesy! Tell me thats not amazing. Then he took down my info, gave me an RA and told me to ship my shredded ones out (only sent 3 parts, y'know, to keep with the door story) to their office. Sent them out Monday last week, and lo and behold, I got a new pair today. Not only that, this one was actually a newer model. The set that I had, and I'm sure most others, had a straight jack, but this one actually has a right-angle connector like the box always claimed! All I can say is, Thanks, Monster, you all are much more professional than most people give you credit for.

Yeah my original pair, which I got from Amazon around Christmas brand new, had a straight connector, but the new ones have an L jack. Its a lot roomier, I think it may be like the new model or something. It may be just me, but I think the cable is a bit shorter than the old one. Actually, yeah, I might just be wearing it different now. The box also came with these weird little ear pieces. It wraps around your ear, so you put the earbud into the little slot in the piece and then wrap it around your ear and stick the earbud in. I guess the idea behind it is that it'll keep your buds from falling out and it wont damage the cable from being where it is. I dunno how I feel about it, its kinda strange. Assuming you let your cord run behind you, it still doesnt get in the way even though it drops straight down instead of around your ear. The L-jack feels like it comes out a little easier, whenever the cables got caught on something so far, rather than tug my ear to tears, the jack just came off my fuze. Was walking around for entire hour before I took it out to look for another song and realized nothing was plugged in. 

Anyway, all in all, for having got a replacement I shouldnt have, and one thats even better than the original, I'm happy.