I've sent a bricked iaudio7 for repairing under warranty to the European Cowon Support Center in Germany, but they've refused to freely repair it arguing that I need to contact my local dealer. (they wished to charge me 80€)
Lastly, I requested to sent back to me the device but since three weeks now I didn't get any answer from us. (May be they repaired it and want to keep it for us, I don't know ?)
The person who answered my email was Alvaro keuck??, he answered my emails using the email adresses of the persons that I initially contacted, i.e., marcus.boereth@cowon-germany.com and Michele.Penta@cowon-germany.com ? (very strange!!)
This is finally a very bad experience with Cowon that i wanted to share!
Cheers
Edited by ts64 - 1/7/11 at 11:42am
