Fostex TH900 Headphones at Sonic Sense - be aware of a sale price
I purchased Fostex TH900 headphones at sonicsense.com on May 6th 2014 for $1055.95
Sonic Sense assured me, that sale price is for a brand new product - Live Chat quote is below.
"Sonic Sense - Mon, 5/5/2014 09:16:27 am.
I can offer you the member price on the BRAND NEW TH 900 of 1055.00"
However, the headphones came in a damaged package - manufacturer’s outer and internal boxes, both were damaged (pictures are here)
If you are a pro-audio buyer and see your purchases as an investment - you know that any damage affects initial item’s price significantly. A product in condition like this can not be advertised or sold as a new one.
I asked for a replacement , but Sonic Sense refused to provide it because $1055 , quote, “was a sale price”.
Plus, Sonic Sense stated - “We ship the item exactly how the manufacturer ships it to us”.
Which sounds to me like - “We don’t care in what condition products are coming from manufacturer - we are still selling them as brand new ”.
So if you’re purchasing Fostex TH900 at Sonic Sense - you have a chance to get the pair I returned, but pay $1499. Because Sonic Sense does not recognize this as a damage - and selling the product as a new one again - http://www.sonicsense.com/th900.html
Here is the discouraging summary about my Sonic Sense experience:
I paid for a brand new product and did not receive one
I had to spend time on the purchase, correspondence and the return
Sonic Sense correspondences tone was dismissive - quote - “Due to your refined tastes - purchase locally. In both of our best interests not to continue this relationship”
I missed a deal on undamaged Fostex TH900 at another web-store, because my money was on hold with Sonic Sense for 18 days.
Sonic Sense was not prompt with the refund. They refunded my money 4 days after they got the headphones back - and only after my reminder.
In conclusion - I’m not one of these “hard-to-please” customers. This is my first negative review for 3 years and more than 600 online purchases. However, I’m sharing this experience, hoping that it helps to save next customer’s time and nerves. Think twice about buying from Sonic Sense, if there are hundreds of other bona fide sellers.
I’ve already made my choice.