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Grado Fan Club! - Page 286

post #4276 of 24941
Quote:
Originally Posted by spyrusthevirus View Post

It turns out all I had to do was ask. I emailed Grado, explaied that I was given (ie, sold from a member here) the phones from a friend, they had recieved various mods and among others did not have the original headband accessories. I also included the fact that I am located in Greece. Warranty is obviously void, and even if it weren't I dont have anything (receipt and so on).

So the reply was "do you have a US adress?". They didn't even bother with the "I am in Greece." part it seems.  I do have a us adress from a packet forwarding company, so it should be all good:D

It seems they do not really care about how I got the headphones at all. Small and inexpenssive (and propably fragile as well) parts will be sent right away with no questions asked. As long as you have a US adress of course haha.

I guess parting with a couple of dollars and getting an once gain happy person owning Grados is a fair deal for a company.

They may have asked for the US address because they have resellers you would have to go through if you wanted sent outside the US. something about agreements blah blah blah they don't really care what you did with the phones short of stabbing the drivers with a pen.

post #4277 of 24941

I've always gotten very prompt responses from them via email, and Spyrus's experience is at least the fourth or fifth time I've read about their excellent customer service since I've been on here. They seem to be very consumer friendly and even borderline generous with their repairs. 

post #4278 of 24941
Quote:
Originally Posted by Focker View Post

I've always gotten very prompt responses from them via email, and Spyrus's experience is at least the fourth or fifth time I've read about their excellent customer service since I've been on here. They seem to be very consumer friendly and even borderline generous with their repairs. 

+1 on this. The only thing I've ever gotten a "no" from them on was when I asked if they'd custom an RA-1 for me, they were very polite about it, but they explained that they cannot do that. Admittedly that was a very extreme request (and something I wouldn't even think about asking a "normal" company like Sony or what have you).

I've heard about A LOT of people getting free gimbals, rod locks, headbands, etc as replacement parts, and from a Guttenberg article I read recently, apparently a full refit for out of warranty headphones is pretty cheap (I think he said $40).
post #4279 of 24941
Quote:
Originally Posted by obobskivich View Post


+1 on this. The only thing I've ever gotten a "no" from them on was when I asked if they'd custom an RA-1 for me, they were very polite about it, but they explained that they cannot do that. Admittedly that was a very extreme request (and something I wouldn't even think about asking a "normal" company like Sony or what have you).
I've heard about A LOT of people getting free gimbals, rod locks, headbands, etc as replacement parts, and from a Guttenberg article I read recently, apparently a full refit for out of warranty headphones is pretty cheap (I think he said $40).


how do you get Free replacement parts?

 

just ask? i feel like getting a replacement pleather headband.. put it on my Portapros haha

post #4280 of 24941
Quote:
Originally Posted by PinoyPogiman View Post


how do you get Free replacement parts?

just ask? i feel like getting a replacement pleather headband.. put it on my Portapros haha

I think it has to be for a registered and legitimately purchased product that you can show proof of purchase for, but I have heard that if the gimbals or other small parts break, they send out replacements if you contact them about it. I'm pretty sure you can buy real leather bands from after-market suppliers, like J$.
post #4281 of 24941
Quote:
Originally Posted by Focker View Post

I've always gotten very prompt responses from them via email, and Spyrus's experience is at least the fourth or fifth time I've read about their excellent customer service since I've been on here. They seem to be very consumer friendly and even borderline generous with their repairs. 

i bought a pair of SR80i at a local store. when i took off the pads to quarter mod i noticed one cup was glued on crooked. i contacted grado and they said "just take it back to where you bought 'em and we'll take care of them". Grado is a great company period. People who complain about what they do, even the RA-1 moaning, just don't understand business, customer service, taking care of your resellers and other sound business practices that few companies stick to. 

 

post #4282 of 24941
Quote:
Originally Posted by parbaked View Post

i bought a pair of SR80i at a local store. when i took off the pads to quarter mod i noticed one cup was glued on crooked. i contacted grado and they said "just take it back to where you bought 'em and we'll take care of them". Grado is a great company period. People who complain about what they do, even the RA-1 moaning, just don't understand business, customer service, taking care of your resellers and other sound business practices that few companies stick to. 

 

 

Amen!

post #4283 of 24941
Quote:
Originally Posted by obobskivich View Post


+1 on this. The only thing I've ever gotten a "no" from them on was when I asked if they'd custom an RA-1 for me, they were very polite about it, but they explained that they cannot do that. Admittedly that was a very extreme request (and something I wouldn't even think about asking a "normal" company like Sony or what have you).
I've heard about A LOT of people getting free gimbals, rod locks, headbands, etc as replacement parts, and from a Guttenberg article I read recently, apparently a full refit for out of warranty headphones is pretty cheap (I think he said $40).

 

I think I may have already mentioned this in the thread, but when I was asking about the PS1000 in an email, I wondered if it would be possible for John Grado to sign a pair...they told me to just let the dealer know that I would like a signed pair and they would take care of it. I just think it's cool that they're willing to do small stuff just as they are the larger stuff. 

post #4284 of 24941
Quote:
Originally Posted by Focker View Post

I think I may have already mentioned this in the thread, but when I was asking about the PS1000 in an email, I wondered if it would be possible for John Grado to sign a pair...they told me to just let the dealer know that I would like a signed pair and they would take care of it. I just think it's cool that they're willing to do small stuff just as they are the larger stuff. 

So they'll do that for you, but they won't modify an RA-1 for me...I see how it is. tongue_smile.gif
post #4285 of 24941
Quote:
Originally Posted by obobskivich View Post


So they'll do that for you, but they won't modify an RA-1 for me...I see how it is. tongue_smile.gif

They'd probably sign an RA-1 for you, or at least the box, if you ask real nice...

post #4286 of 24941
Quote:
Originally Posted by obobskivich View Post


+1 on this. The only thing I've ever gotten a "no" from them on was when I asked if they'd custom an RA-1 for me, they were very polite about it, but they explained that they cannot do that. Admittedly that was a very extreme request (and something I wouldn't even think about asking a "normal" company like Sony or what have you).
I've heard about A LOT of people getting free gimbals, rod locks, headbands, etc as replacement parts, and from a Guttenberg article I read recently, apparently a full refit for out of warranty headphones is pretty cheap (I think he said $40).

I'm not sure but I don't think that includes the RS series(and i would assume PS and GS).

post #4287 of 24941
Quote:
Originally Posted by Posam View Post

I'm not sure but I don't think that includes the RS series(and i would assume PS and GS).

True. I've never heard of them sending metal gimbals out, but afaik you can't just snap the cups out of an RS1/GS1000/PS1000 (the RS2 and PS500 use the same headband as the SR325) anyways, so those would probably be going back if the headband broke. FWIW I think it's probably pretty hard to break the metal gimbals too. redface.gif
post #4288 of 24941
Quote:
Originally Posted by obobskivich View Post


So they'll do that for you, but they won't modify an RA-1 for me...I see how it is. tongue_smile.gif

 

haha!

post #4289 of 24941

and the most crazy thing is the time they took to answer. 10 minutes for each e mail. I've had facebook chat convertations with a much higher response time haha

 

Quote:
Originally Posted by obobskivich View Post


I think it has to be for a registered and legitimately purchased product that you can show proof of purchase for, but I have heard that if the gimbals or other small parts break, they send out replacements if you contact them about it. I'm pretty sure you can buy real leather bands from after-market suppliers, like J$.

no they did not ask about warranty at all. In fact I was clear about the fact that I understand it is void (headphone had been opened and modded anyway) and that I seek to buy those parts and do not expect them nessessarily for free. Still, they just asked for an adress.

This? I like it. I love it in fact. It is good on so many levels. The reseller policy? I despise it. With every cell in my body. Because for some odd reason, people in grado (and many other, US based manufacturers) believe that europe is a money heaven, where we drink petrol instead of coffee and casually decorate our cookies with gold and diamond chips.

not the case at all I can assure you.

post #4290 of 24941
Quote:
Originally Posted by spyrusthevirus View Post

and the most crazy thing is the time they took to answer. 10 minutes for each e mail. I've had facebook chat convertations with a much higher response time haha

 

no they did not ask about warranty at all. In fact I was clear about the fact that I understand it is void (headphone had been opened and modded anyway) and that I seek to buy those parts and do not expect them nessessarily for free. Still, they just asked for an adress.

This? I like it. I love it in fact. It is good on so many levels. The reseller policy? I despise it. With every cell in my body. Because for some odd reason, people in grado (and many other, US based manufacturers) believe that europe is a money heaven, where we drink petrol instead of coffee and casually decorate our cookies with gold and diamond chips.

not the case at all I can assure you.

Grado is not making 'extra' money from higher prices outside the US. The reason for the higher prices is that there is one additional layer of distribution. Retailers in EU buy from an EU distributer, not from Grado direct, hence higher prices. I am sure Grado doesn't make more money of 'phones sold in the EU. 

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