Both my customs were sent in for a reshell as on the last refit of my 16's they broke the right shell and had to remake it but made it in a different shade then my left shell with a much shorter canal so I sent them back in on 6th Dec and they were delivered on 15th Dec so I emailed both jerry and Brittany the next day and asked when I can expect them to be sent back and got a reply from Brittany saying they would be sent early this week. I contacted her again yesterday to ask if they were sent yet and got a reply from her saying they would now be sent after the holidays, I was not very happy and asked why I was told they would be sent this week and am now being told they won't but did also realise that they had moved premises since receiving my customs.
I then got an email from Brittany saying they have not received my package and if I could provide my tracking which I did along with a picture of the receipt, I then got a not too nice email back saying the package could have been delivered anywhere in the USA.
Tracking number: LY349761120GB can be tracked on USPS site, tracking shows delivered 15th Dec to Apopka FL32712. The receipt also has the first line of the address which the post office typed up from what was written on the box, I will try to post a picture of the receipt and I did point all this out to Brittany and I then got an email off her saying she was going to take a special trip that night and check that none of the other buildings around them got the package by mistake. I replied saying that would not be possible as I had written their address in very large capital letters so it can't be mistaken but thought it's still a good idea she do that as the receipt I have only has the first line of the address which is: 1321 Apopka Airport Drive. She did say she would get back to me after she checked but I heard nothing back regarding this. I did get another email off of her this morning saying she contacted the post office and they are looking at the old location thinking it got delivered to someone else's mail box. Again I can't see how that can happen and also how they expect it to be there 10days later.
I can't help feeling they have lost my customs during the move and are now trying to shift the blame and take no responsibility or else why would they have twice given me times on when my package will be sent.