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Westone 3 spoiled...i am in misery.

post #1 of 17
Thread Starter 

It happened finally, with extreme rough usage my westone 3 finally stopped working...

 

the left side stopped working, the cable connection is probably messed up due to lots of tugging & sweat in the gym

 

worst part is that warranty is over so i have no choice but to reshell them for which i have no money right now. been using apple ipod earphones...

 

lifes so miserable without good earphones.....bus, train, gym..have to go through them all without good audio. can anyone suggest under $50 earphones i can use meanwhile?

 

 

i listen to trance & rock

 

 

 

for this xmas i ll probably stay home and save money

post #2 of 17
Quote:
Originally Posted by Nocturnal310 View Post

It happened finally, with extreme rough usage my westone 3 finally stopped working...

 

the left side stopped working, the cable connection is probably messed up due to lots of tugging & sweat in the gym

 

worst part is that warranty is over so i have no choice but to reshell them for which i have no money right now. been using apple ipod earphones...

 

lifes so miserable without good earphones.....bus, train, gym..have to go through them all without good audio. can anyone suggest under $50 earphones i can use meanwhile?

 

 

i listen to trance & rock

 

 

 

for this xmas i ll probably stay home and save money


call westone, their customer service is top notch! stories of out of warranty replacements have floated here and there

post #3 of 17

^Agreed. If that fails, spend $20 on the meelelec M6. Same slightly warm V shaped sound signature, though clearly of much lesser SQ. Still, if it's only for a little while they should be more than adequate. Then you can just save them for the gym, and your new W3 will last much longer. :)

post #4 of 17
Thread Starter 
Quote:
Originally Posted by buffalowings View Post



Quote:
Originally Posted by Nocturnal310 View Post

It happened finally, with extreme rough usage my westone 3 finally stopped working...

 

the left side stopped working, the cable connection is probably messed up due to lots of tugging & sweat in the gym

 

worst part is that warranty is over so i have no choice but to reshell them for which i have no money right now. been using apple ipod earphones...

 

lifes so miserable without good earphones.....bus, train, gym..have to go through them all without good audio. can anyone suggest under $50 earphones i can use meanwhile?

 

 

i listen to trance & rock

 

 

 

for this xmas i ll probably stay home and save money


call westone, their customer service is top notch! stories of out of warranty replacements have floated here and there


i checked at service center in singapore.

 

they can give some discount on replacement...its still much more expensive than getting reshelled.

 

but can u give me the Westone email id for US office? i  wanna double confirm

post #5 of 17

you can contact westone customer service at customerservice@westone.com or the music department at music@westone.com

 

tip...try and convey what with words the same way you would use the sad puppy eyes

 

best of luck

 

james

post #6 of 17
Thread Starter 
Quote:
Originally Posted by buffalowings View Post

you can contact westone customer service at customerservice@westone.com or the music department at music@westone.com

 

tip...try and convey what with words the same way you would use the sad puppy eyes

 

best of luck

 

james



i am really terrible at composing mails

 

but this is the mail i sent them:

 

 

 

Hi,
 
I bought a pair of used Westone 3 few months back with sales receipt by the previous owner.
 
Last week, their left side stopped working, i realized it was due to cable connection on the left side. Now they have been purchased on 30/12/2008. Which means they still have a week of warranty remaining.
 
But when i went to service center (SKM Building) in Singapore, they said the original warranty is only 1 year and remaining depends on if the previous owner registered them online or not.
 
I have been unable to reach the previous owner but i have the receipt and the complete package with me.
 
Could you please help me with confirmation or what other options I have to repair my Westone 3?
post #7 of 17
Quote:
Originally Posted by Nocturnal310 View Post



Quote:
Originally Posted by buffalowings View Post

you can contact westone customer service at customerservice@westone.com or the music department at music@westone.com

 

tip...try and convey what with words the same way you would use the sad puppy eyes

 

best of luck

 

james



i am really terrible at composing mails

 

but this is the mail i sent them:

 

 

 

Hi,
 
I bought a pair of used Westone 3 few months back with sales receipt by the previous owner.
 
Last week, their left side stopped working, i realized it was due to cable connection on the left side. Now they have been purchased on 30/12/2008. Which means they still have a week of warranty remaining.
 
But when i went to service center (SKM Building) in Singapore, they said the original warranty is only 1 year and remaining depends on if the previous owner registered them online or not.
 
I have been unable to reach the previous owner but i have the receipt and the complete package with me.
 
Could you please help me with confirmation or what other options I have to repair my Westone 3?


sounds all right to me, thought If i were writing the email, I would have incorporated myself as the original and only owner (just waiting for the morals and ethics sharks to feed on my corpse)

post #8 of 17

In those situations, imagine the 'original owner' was your brother who sold you an iem he didn't want to keep.

post #9 of 17

@buffalowings Don't worry, I was actually thinking of the exact same thing. *waits for moral and ethics shark to feast on him too*

post #10 of 17

Try the mee m11+ instead. the only thing thats remotely the same about them is the bass, mids and highs  are much more forward and much more detailed, its like M6 =hmmm what are people raving about. M11+ = dont understand why people isent raving more because these are amasing. The only thing the M6 has that M11+ hasent is better abillity to stay in the ear. Just my 2 cents.

post #11 of 17
Thread Starter 

Westone is replacing my Westone 3.

 

 

good job westone!

 

 

meanwhile i am buying monster turbines for sweaty environment

post #12 of 17

Nice to know that Westone honors second hand warranty since i`m getting um3x. BTW FWIR the turbines is to heavy to stay in the ear at the gym, please correct me if i`m wrong. Starting Xmas with the 100th post, awesomebeerchug.gif
 

Quote:
Originally Posted by Nocturnal310 View Post

Westone is replacing my Westone 3.

 

 

good job westone!

 

 

meanwhile i am buying monster turbines for sweaty environment


Edited by Very Legal - 12/23/10 at 6:02pm
post #13 of 17
Quote:
Originally Posted by Nocturnal310 View Post

Westone is replacing my Westone 3.

 

 

good job westone!

 

 

meanwhile i am buying monster turbines for sweaty environment


congrats! kinda expected westone would pull through in the end

post #14 of 17

Agreed, The Turbines are heavy and quite fragile, I think if you drop them on to hard surface they'd probably get damaged, the right housing of my Turbine Pro Coppers split apart after 2 days as I was changing the tips. I for one would not use them at the gym as they don't seem to stay in my ears as well as my UM3Xs, although they do sound much better in my opinion.

 

@Nocturnal310

Thought you said you don't have any money, so why are you buying the Turbines? blink.gif
 

Quote:
Originally Posted by Very Legal View Post

Nice to know that Westone honors second hand warranty since i`m getting um3x. BTW FWIR the turbines is to heavy to stay in the ear at the gym, please correct me if i`m wrong. Starting Xmas with the 100th post, awesomebeerchug.gif
 

Quote:
Originally Posted by Nocturnal310 View Post

Westone is replacing my Westone 3.

 

 

good job westone!

 

 

meanwhile i am buying monster turbines for sweaty environment


 

post #15 of 17
Thread Starter 

been more than 2 weeks

 

havent received my westone 3 replacement

 

 

how much time do u think it takes on average?

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