Head-Fi.org › Forums › Equipment Forums › Portable Headphones, Earphones and In-Ear Monitors › How's Etymotic's customer service? My MC5s broke!
New Posts  All Forums:Forum Nav:

How's Etymotic's customer service? My MC5s broke!

post #1 of 7
12/22/10 at 8:34am
Thread Starter 

Hey guys,

 

I was trying to use some Ety phones with Shure tips, and in the process of taking the tips off (they were too big for my ears), the shaft of the MC5s broke. The MC5s I had were less than a month old and I'm hoping to return them to Ety. Does anyone have any experience dealing with their returns / service department? I THINK I have the receipt somewhere, but I'm not sure where. I can't find the receipt, I may not be able to get them replaced, and that really would suck.

 

Anyone have any dealings with them?

Reply

Gear mentioned in this thread:

Etymotic MC5
post #2 of 7
12/28/10 at 10:30am

Either give a call to our Customer Service Department at 888-389-6684 to obtain a return authorization (RMA) number, or you can actually go online to generate a return authorization yourself at http://www.etymotic.com/cs/.  The MC5 has a 2-year warranty from the original date of purchase.  I think you will find our Customer Service and Returns departments reasonable and easy to deal with.

 

Hope this helps!

Reply
post #3 of 7
12/28/10 at 1:34pm
Had a good experience when I returned my HF5s for a broken shaft. The second time it broke I gave up on etymotic.
Reply
post #4 of 7
12/28/10 at 7:01pm

I also had good experience with them, email them they usually reply within 24hours, I think if they are within warranty period they should repair/replace even if you are using Shure tips, when i sent mine for replacement they noted that I should never use Shure Olives as it might break the stem when  taking them off.

Reply
post #5 of 7
1/5/11 at 8:44am
Thread Starter 

Turns out J&R just let me return them. Thank god for that.

Reply
post #6 of 7
1/5/11 at 8:52am

I love J&R. Their customer service rocks.

Reply
post #7 of 7
1/7/11 at 7:21am
Thread Starter 

Yeah, when they took back my MC5s they made an (even more) regular customer out of me.

Reply
New Posts  All Forums:Forum Nav:
  Return Home

Gear mentioned in this thread:

Etymotic MC5
Head-Fi.org › Forums › Equipment Forums › Portable Headphones, Earphones and In-Ear Monitors › How's Etymotic's customer service? My MC5s broke!