Sorry to hear that you were hospitalized but perhaps an announcement will help others to understand your situation and not add to the load. I apologize for being one of them. However, I do wish that the customer service could have helped with the inquiry instead of not replying.
I agree, a simple announcement from customer service would help us understand and not send e-mails to you.
Please do let us know when we will receive our purchases.
I hope you are on the mend and doing well Craig.