I must apologize for our current lack of response, shipping late and overall customer service that you are custom too.
My reasons may be many, but I will spare your the list.
I will however do my best to correct this.
Please, when emailing email@example.com
Or firstname.lastname@example.org, have the EMAIL ADDRESS you placed your order with and FULL name that was used.
Shipping confirmation will sent to the PAYPAL EMAIL ADDRESS.
I'm also making a MAJOR announcement today so please stay tuned.