CALLING OUT TO APURESOUND (loudly)  

Morning Head-fi

I'm raising this issue here because I don't really know where else to...

I live in New Zealand. After very recently acquiring a pair of AKG K702's, I've been hunting after a balanced pair for my incoming Audio-Gd NFB-10ES.

I saw a set of AKG K701's going for sale in the classifieds here by a reputable US-based head-fier, and asked if he would be okay with sending them to APureSound for them to recable to balanced (and for APS to post them to me afterwards), which he was fine with.

I contacted APS via the order form on their website, and was responded to within 24 hours by Heli, saying that was fine, their address to post the headphones to and a quote.

I promptly forwarded the address to the head-fier who sent them the next day. Meanwhile, I emailed Heli back asking for their PayPal details to pay the amount.

7 days later I am yet to receive a reply to this email, despite 2 further emails to heli@apuresound.com (Heli's email), an email to order@apuresound.com and a PM to Alex's head-fi account. My 701's have been, according to the tracking number I have, at their address for four days.

There are 2 reasons I went with APS. 1. From numerous accounts they are at least among the best in cables in their price range. 2. I've seen a lot of love for APS on here in terms of how nice and caring they are to their customers.

I still have faith in APS, it's not like they have run away with my $. Maybe something has gone wrong with their email server or something has happened to someone in or close to the company? But no news has come up on their website, neither Heli nor Alex (via head-fi) have answered me in days...

If someone who knows Alex is able to point him to this thread or give me his personal email address or phone number via PM, I would greatly appreciate it.

Thanks.

2 weeks?

I thought 1 week was really slow for a small online company to reply to an email. I don't think I want to send them another email I've sent 3 + a PM, surely they won't have missed them all.

The tracking number says the headphones have reached their address but it would be nice to have confirmation from them.

I must say I'm pretty confused, on their website it says they usually reply within 2 days.

I guess this thread is in vain then.

Alright well thanks guys I guess I feel a bit more relaxed.

I wasn't thinking he was trying anything funny more something had happened.

I'm used to people trying too hard to sell me things.

Quote:

Originally Posted by AndrewG 

i sent my cans out to recable a month and a half ago, they said they had to back up their servers, but I didn't get any updates since Dec 18th :( anyone having any luck w/ APS recently?

I had contact on 22nd December explaining the server crash, answering where to direct payment to. I paid and sent an email again asking to confirm if the headphones were in fact there and got a reply on the 30th December acknowledging they have received the headphones and payment. So I am no longer worried albeit somewhat concerned at how long its going to be.

The Audio-GD NFB10ES (USB) I have been waiting months for after a long delay due to the circuit design being faulty (its a new product) has finally arrived in NZ for me. I was sure I was going to have a my balanced headphones well before my balanced dac/amp haha...

I've been giving them the benefit of the doubt as its been Christmas / New Year. I still think they could improve their customer service. I'm pretty confident the end product will be worth all this wait...