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Brainwavz M2 Left Ear Losing Sound

post #1 of 6
Thread Starter 

Hi.. My Brainwavz M2's left ear is starting to lose sound. I started to notice today that when I use it, sometimes it cuts off then the sound comes back about a second later, and it sounds really weird. This is the ear where the strain reliefs are coming off and now it's starting to not work as well. They are about ~3 months old from the new pre-order batch and are only used at home and not outside, so they are in great condition other than the strain reliefs.

 

Anyone have any idea what is happening or what I can do? The sound is getting irritating :/


Edited by bluezor - 12/8/10 at 2:52am
post #2 of 6

Open a support ticket over at MP4Nation and request a RMA.

post #3 of 6
Thread Starter 

Is there any process I have to go through to request an RMA? And how long would it take (if you have done it before)? Thanks

post #4 of 6

Never return anything back to MP4Nation before, so I can't help you with any detail. You just have to start it here.

post #5 of 6
Quote:
Originally Posted by bluezor View Post

Is there any process I have to go through to request an RMA? And how long would it take (if you have done it before)? Thanks

 

MP4Nation are EXTREMELY fast with their responses to support tickets, however, you will have to ship the earphones back to them, wait for them to test them (at most a day) and then await a new pair.

 

So, it all depends on what shipping you use, if it's EMS Priority then I'm sure it will be done in about two weeks, other wise you're looking at about 6 tops.
 

post #6 of 6
Thread Starter 

The left ear seems to have gone back to normal today; maybe I didn't plug it in fully yesterday I guess :(, but thanks for all the help. The answer for the ticket was really fast lol, only took less than 1 day for a response, so thats a +.

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